Screen Capture

Evolve IP’s screen capture features synchronized voice recording and provides contact center managers with the tools they need to easily train and coach agents.

It also helps businesses assess the impact of process and procedure changes as well as provide confidence around compliance for industry standards, regulations and laws.

By simultaneously capturing agent’s screens for playback with the caller’s interaction, contact centers can deliver complete visibility into the entire customer experience and the agent’s behavioral characteristics.

  • Coach on the best ways to drive customer satisfaction
  • Help agents learn to maximize processes and systems
  • Identify training opportunities to streamline customer interactions
screencapture

Download Our Synchronized Screen Capture Data Sheet

Evolve IP’s screen capture with synchronized voice recording provides contact center managers with the tools to easily and efficiently train and coach agents, assess the impact of process and procedure changes as well as provide confidence around compliance for industry standards, regulations and laws.