Overview

Your employees likely have their own preferences about how or where they work best. Sometimes, certain crisis such as a pandemic can force agents to work from home. During such times, its important to ensure your employees have access to technology that enhances productivity and doesn’t impact customer experience negatively. That’s where software-based phones come into play. Softphones provide ultimate flexibility. Operating without a handset or dedicated phone line means that users can place and receive calls from anywhere — conveniently and efficiently.

What is a Softphone?

The term “softphone” refers to the piece of software making it possible for the user to make and receive telephone calls over the Internet via any software-enabled device. When operating a softphone, the underlying device — such as a PC, Mac, or, tablet — becomes the actual phone. The call traverses the available data network between that device and the telephony platform with the same clarity and consistency, so that the solution is transparent to the customers or clients.

Softphone Advantages

Softphones enhance flexibility in your Contact Center:

 

  • Gain efficiency when your agents can easily place calls directly from their browser or business application.
  • Eliminate the need for agents to use desk phones.
  • Enable employees to place and receive calls wherever they are on the software-enabled device of their choice.
  • Enhance your agent’s efficiency by providing the best tools for doing their job.

Partner with Evolve IP

The Evolve IP phone system integrates with multiple third-party softphone or soft client applications. Learn more about this and other Evolve Contact Suite features today!