How Evolve IP Supports Hospitality

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How Evolve IP Supports Hospitality

 

Room Service, How Can I Help You...? 

In hospitality, headcount is often the key to commercial success. 

 

Of course, guests and customers want to feel they are being well looked after by front of house, restaurant, bar, and housekeeping staff, so trimming the numbers there is risky. 

 However, thanks to advances in cloud-powered technology, the back office is where things are now getting very interesting. 

 For hotel chains in particular, the single-platform global rationalisation of administrative and communicative functions presents huge opportunities to deliver more for less. 

 Booking systems, phone and messaging systems, and even room service ordering can all be centrally located and staffed by a single team servicing multiple locations all around the world. What’s more, chain hotels calling each other in different countries can do so virtually for free.     

 Brilliantly, the cost of providing in-room guest telephony can be reduced even further thanks to ‘pay only for what you use’ pricing based on individual hotel occupancy rates; helping to smooth seasonal peaks and troughs.  

   

For large chains, this significantly reduced cost of maintaining local teams and systems at every individual hotel drive obvious bottom-line benefits, but it’s an approach which also makes for a better, standardised guest experience too. Interactions via any channel of communication can be funnelled through one platform into one team of specialist customer service agents. As a result, responses, actions, and even tone of voice are uniform, no matter the city or the country. 

 AI-powered tools can add further value too: voicebots, for example, providing quick, clear, and multi-lingual human-like answers to the kind of frequently asked questions that have traditionally clogged phone lines and led to missed high-value booking requests.  

 Additionally, the traditional role of the hotel receptionist - often annoyingly engaged on phone calls as guests queue to check-in - can be reimagined too. They can now step from behind the front desk to become professional lobby hosts; providing a warm, slick, and personalised welcome for all new arrivals. 

 

Evolve IP is helping hospitality businesses in 55 countries around the world to leverage this game-changing evolution in the way the sector operates. Via our growing network of service provider partners, our cutting-edge communication solutions are being deployed to huge effect: underpinning that profitability-boosting centralisation of human resources whilst simultaneously enhancing the guest experience. 

 For our partners, the market opportunity is huge. After all, there are around 700,000 hotels and 17.5m hotel rooms in the world. 

 

That’s a LOT of incoming and outgoing communications and a LOT of room service orders. 

 

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