More Bang for Your Buck – How Value-Add Solutions Elevate Your Tech Services
Everyone likes a little bit extra for free.
In business, however, those bonuses are not always as visible as they might be. Sometimes they are a happy consequence of an investment designed to address a single specific challenge, but which actually delivers benefits on multiple fronts.
Technology, of course, is brilliant at it. For example – no matter your size or vertical - deploy an all-in-one-place, cloud-powered, omnichannel communication platform and suddenly you’re making and receiving phone calls at a reduced cost, just as was promised. However, you’re also now able to interact with customers in the way they prefer which, in turn, enhances the experience.
At Evolve IP UK, we and our growing network of Managed Service Provider partners are hooked on giving end user customers more than they bargained for. We have built a portfolio of digital unified communication solutions designed to not only perform their literal function but also to deliver added value in five ways: to save time, reduce cost, increase revenue, provide legal compliance, and boost brand reputation.
More often than not, all five boxes are ticked at once. That’s because, today, the way in which any business communicates has a disproportionate impact on the whole piece. Powerful, all-in-one-place systems are more than just a facilitator of internal and external engagement. They can be cleverly integrated with third-party Customer Relationship Management (CRM) platforms, website chatbots, AI-powered virtual assistants, automated marketing tools, online payment applications, call monitoring and analysis software, and much, much more.
It all means that everyone – those working inside a business and all those with whom they interact – are able to connect and collaborate with each other easily, effectively, and cost-efficiently.
Brilliantly, our end user customers get it. They understand that our solutions deliver all of that business-wide benefit. They know that modern, slick communication tools are the key to a high-quality user experience. And they know they can rely on us to help them maximise the returns on their investment.
For our reseller partners, it is a story that is easy to tell, and which helps them stand out in a crowded and commoditised market.
Why is it so effective? Because it is an approach that responds directly to the feedback of both those communities. Our partners and their customers told us they wanted more value and so that is what we focus on giving them.
It’s not just a set of bullets on a Powerpoint presentation; it's about helping them see real-world scenarios in which it can be applied. ‘It costs this, it can do this, but it also results in this’. Also, ‘these are the verticals and the use cases where the impacts will be felt most’.
As I said at the start, everyone likes to feel they’re getting something extra for their money.
Surprises like those can be very welcome.
