Announcement: PSTN Switch Off delayed until 2027
BT Group Announces Delay
BT Group has announced a delay in the PSTN switch-off of all copper-based data and phone lines across the UK until January 2027, extending the timeline by 13 months from the original December 2025 deadline. This postponement provides additional time for businesses to transition smoothly to IP-based alternatives.
Why the Delay?
BT’s recent announcement emphasized the need to enhance the switch-off program to better protect vulnerable customers, including telecare users. This decision was influenced by recent tragic news highlighting the impact of the switch-off on vulnerable individuals.
Additionally, trials conducted in Salisbury and Mildenhall offered valuable insights into the challenges faced during the migration of non-engaged end customers. These trials underscored the need for more proactive efforts to reach and mobilize communication providers and ensure the safe migration of their customers from legacy technology.
Migrating Customers from an Ageing Platform
It's important to remember that the PSTN is nearing the end of its serviceable life. According to Ofcom’s Connected Nations UK Report 2023:
- In 2023, the number of PSTN incidents increased by 20%.
- In 2023, there was a 60% increase in hours lost for customers on the PSTN.
These statistics highlight the urgency of transitioning to more reliable IP-based voice and data services to avoid further disruptions and service quality issues.
How Does This Affect Channel Partners?
Despite the extension, BT will continue switching off local telephone exchanges. This delay should be viewed as an opportunity for a smoother transition for end customers. The goal remains the same: the eventual shutdown of the PSTN. Therefore, businesses should not delay their plans to upgrade to IP voice and data services.
Channel partners now have additional time to identify new business opportunities, prioritize customer relationships, and ensure a seamless migration for their existing customer base.
Benefits of the PSTN Delay
Enhanced Coverage, Reliability, and Business Continuity
The delay provides BT and other service providers with more time to address gaps in fibre optic network coverage and reliability, ensuring a smoother transition for all businesses. By aligning with Openreach’s plan to provide gigabit-capable broadband to 25 million premises by the end of 2026 and nearly universal coverage by 2030, businesses, especially in rural areas, will experience improved connectivity.
By facilitating a more gradual transition, the risk of service interruptions is reduced, ensuring that alternative solutions are in place to maintain seamless business operations.
Evolve IP’s Position and Ongoing Commitment
At Evolve IP, we have been industry leaders in assisting businesses with the transition to All-IP since BT’s announcement in 2017. Our commitment remains steadfast: despite the delay, the necessity to upgrade is inevitable. We offer a comprehensive portfolio of products designed to facilitate this transition, helping businesses modernize their communications. This includes not only voice but also the migration of legacy data services to All-IP, ensuring comprehensive support for all your business needs.
We continue to advocate for the upgrade to All-IP solutions and encourage our partners to leverage this additional time effectively, ensuring a smooth and efficient migration for their end customers.
For more information on how our portfolio can assist your customers with the transition, please reach out to your Partner Manager.
