Cardiff, UK –23 April, 2024,
Cloud collaboration provider, Evolve IP, has created a specialist eLearning platform to inspire reseller knowledge and help them retain and win new business across EMEA.
The ‘ucSKILLS’ digital adoption platform offers valuable tools so partners can seamlessly deliver all of Evolve IP’s Anywhere Product Suite solutions, and enhance their own customer experience.
Together with technology partner iTEL, dedicated eLearning content is available from one user-friendly central resource which is constantly updated.
Transform
Scott Rixon, Evolve IP Solutions Director, says the new service will cement reseller knowledge across the EMEA region and help accelerate digital user adoption.
"Our partnership with iTEL will totally transform current services and create a host of benefits such as optimising team knowledge and support levels, improving the overall customer experience and reducing customer churn.
"This valuable technical resource will be readily available to all our customers, giving them the power to quickly resolve issues and guide customer queries.”
Rixon added that a recent study with iTEL proved that having an effective digital adoption platform reduced customer churn by 35%, ensuring resellers retain their customer bases.
“If their service is reliable and consistent, customers will stay. An adoption platform supports quality control and team development,” he highlighted.
Evolve IP is designed to advance today’s hybrid workplace. It partners with many of the world’s biggest tech companies to bring together their unified communications, collaboration, voice, and contact centre tools into a single, secure solution, fine-tuned for the hybrid workforce.
Continuous Pursuit
Rixon emphasised: “By integrating these disparate systems from leaders such as Cisco and Microsoft, we can improve both productivity and security, increasing uptime to make the future of work better for everyone. The Evolve IP Training Hub – ucSKILLS - is another major step forward as part of a continuous pursuit to drive standards even higher.
“In addition, the hub will also be the new home for the Evolve IP Partner Portal. Meaning once a team has access, everything they need is in one place such as training materials, marketing resources and technical content. We want to make it even easier to do business with us.”
James Buxton, Managing Director of iTEL, is equally enthusiastic about the new partnership. “Teaming-up with Evolve IP is a perfect fit as we share the same customer-focused goals and objectives, based on an engage, adopt and retain philosophy. Knowledge is power in an increasingly sophisticated and evolving technology arena.”
Rixon concluded: “This new service is all about empowering partners and helping cement their technical knowledge. As we begin to grow the training hub, we will ensure this space becomes the centre for partner learning and development and a go-to Unified Communications knowledge bank.”
