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Evolve IP has worked extensively with the hospitality sector around the world. Working with big hotelier brands and bespoke projects. The Evolve IP technical experts have a solid understanding of how the hospitality industry needs cloud collaboration technology to support the business, the team, and their customers. We sat down with a global hotelier brand they have worked with and talked about the projects that they have had support on with Evolve IP and how their technical expertise has helped them deliver projects quickly and efficiently.

Hotels can save up to
50%
on communication costs
by switching to cloud telephony

 Implementing cloud telephony can improve guest satisfaction by up to 
30%
due to faster response times and personalized communication

What are the challenges that you faced before choosing Evolve IP as a partner?

We needed to consolidate our aging PBX systems, these systems were also located over 28 countries and had 5,000 users using our systems along with new locations opening at a steady pace.

The users that we have varied requirements, analogue handsets, SIP phones, VoWiFi devices and Webex softphone.

We were faced with the challenge of reducing our devices to reduce CAPEX costs and looking for ways in which we can integrate with a cloud Project Management System. We were also looking at ways we could use Call Cantre technology to centralise our reservations, room services etc. With the support of call analytics. These powerful stats we received from Business Insights enabled us to optimise our workforce management.

What technologies did you take advantage of from the Evolve IP Product Suite and Solutions?

Evolve IP enabled us to fully deploy a UC collaboration system across over 28+ locations seamlessly. We took advantage of a range of solutions from Evolve IP to allow us to collaborate effectively:

  • Evolve IP and Teams
  • API Integrations
  • Business Insights
  • Call Centre
  • PMS

Hotels report a
20%
increase in staff productivity by integrating cloud telephony with hotel management software

Cloud-based systems
enable remote work for hotel staff
ensuring seamless operations even during disruptions.

What made Evolve IP’s product or service stand out from competitors?

The experience of the team stood out to us from the beginning. Advising us on the technologies that we needed instead of selling us expensive and complicated technologies that we did not necessarily need.

Due to no existing Integration into Project Management Systems (PMS) and some property Customer Relationship Management (CRM) systems, Evolve IP engaged with their technology partners at Mondago & TigerTMS development team, and together they created a bespoke PMS & CRM integration.

This enabled us to retain our bedroom phones and leverage existing infrastructure via Gateways. This also gave us the flexibility to use multiple endpoints, using vendors Ascom, Vtech, Poly, Cisco, Yealink, Webex, Teams and more. Plus, they developed a full guest and front-of-house services with Disaster Recovery and Fraud Management built-in.

Streamlining the Hospitality Experience

It is evident that when working within specific industries the technology needs to be carefully considered to enable a business to gain the most from their investment. Evolve IP is a trusted advisor, we listen to the needs of the industry and the outcome that they want for their business. Using best-of-breed technologies and working together with our technology partners, Evolve IP can create a system that works for you.

To find out how Evolve IP can support you and your business within the hospitality industry, contact the Evolve IP Sales Team today:

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