Capture every conversation and boost productivity
The rise in remote and hybrid work has moved most in-person interactions and meetings to virtual calls. Businesses are looking for a solution that can capture the untapped voice data and provide actionable business intelligence, quickly and securely from any location. With Evolve IP’s AI-enriched call recording platform, businesses can record 100% of calls, chats and videos can be replayed to reveal crucial insights from any and every conversation, all in a simplified, automated, and compliant manner. So, no matter how locations, tools, and partners shift over time, you have a permanent hybrid workplace solution that makes the future of work better for everyone.
Delivered by world’s #1 conversational data and AI provider
Supplied by Dubber, the world’s leading unified call recording and voice AI solution to help businesses improve sales and service performance. Address compliance mandates and unlock the potential of voice data. Seamlessly provide your customer this solution along with the Evolve IP Global Enterprise Voice to help elevate business communications.
Search and Discover
Search and discover using keywords across conversations
Simply click to download, playback and share transcripts
Natural Language Processing
Identify key points during a call, such as when a customer sound frustrated
Trigger an email, Teams message, or other alerts based on keywords you define
Compliant and Secure
AES-256 bit encryption and full audit trail of access to recordings
How Call Recording Can Help Business
- Customer Experience – Evolve IP’s call recording solution with voice AI enables contact center and support leaders to quickly identify and respond to client issues, train new employees, and document customer calls
- Sales Coaching – Sales leaders can use Evolve IP’s call recording solution with voice AI to review client calls with personnel, improving sales effectiveness as well as identifying potential opportunities for further engagement
- Human Resources – HR can now easily record and share interviews to speed hiring cycles as well as document onboarding and termination conversations
- Compliance – for businesses that require encrypted call recording, Evolve IP’s call recording solution with voice AI ensures that their PCI-DSS, HIPAA / HITRUST, and SOC2 compliance will be maintained
- Mergers & Acquisitions – Partners can share notes, review recordings and search key moments immediately, thereby eliminating the need to take and search through notes, lose information, or miss out on important updates
Your essential IT ally for the enterprise hybrid workforce.
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