Heathcare Call Center’s 31st Annual Conference
Creating Champion Call Centers
The conference will be held at the Intercontinental Buckhead Atlanta, an upscale hotel in the heart of Buckhead, one of Atlanta’s premier neighborhoods. Atlanta is home to the some of this country’s most prominent cultural, entertainment and recreational institutions such as The Center for Civil and Human Rights, the Martin Luther King, Jr. National Historical Park, the Georgia Aquarium (the world’s largest), the College Football Hall of Fame and the High Museum of Art. Atlanta is widely known as a city in an urban forest with numerous opportunities for hiking, walking and biking through stunning neighborhoods and parks.
What does it mean to be a champion? In sports we talk about individuals and teams that have risen to the top of their profession. They win a World Series, a Super Bowl. But there is more to being a champion than having athletic skills. Champions rise to the top no matter what their profession. They set the bar; they set the tone. They are number one. That is why the theme for our conference this year is “Creating Champion Call Centers.” This theme runs from our first pre-conference sessions “Strategic Planning and Budgeting to Meet Future Consumer Needs: Tools You Can Use”–Advanced and “Just Getting Started: A Comprehensive Call Center Primer for New Leaders” to our final panel presentation “Moving Forward: Call Center Leaders Talk About their Best Practices, Challenges and Future Initiatives.” By the end of the conference you will be able to take away concrete ideas that will help you be that champion call center and enhance your value to your healthcare organization.
This continuing nursing education activity was approved by the Alabama Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation for 14.5 continuing nursing education contact hours.
So, don’t wait to prepare for this most exciting, upcoming event. Call today for more information or complete the registration form. Call the HMR Publications Group at 770-457-6106 or Richard Cohen, Conference Chairman at 404-377-6131