National Credit Union Call Center Conference

See Evolve IP at the National Credit Union Call Center Conference in Las Vegas on October 14th to 17th.

Evolve IP’s Rich Fox, Vice President of Contact Center Solutions, will be presenting on the topic Best Practices to Future-Proof Your Contact Center with Omnichannel.  See the program synopsis below.

Click here for more information about the Conference

Overview

If you’re attending the conference and would like to schedule a live omnichannel demonstration at our booth, please email Foram Joshi at fjoshi@evolveip.net. If you’re not attending, simply contact us and we’ll be happy to arrange for a web demonstration. For more information on omnichannel call center technology, check out our many information resources, including the recent webinar we conducted.

Program Synopsis

According to research, credit unions that have an omnichannel contact center strategy in place retain an average of 89% of their members. Have you future-proofed your call center with an Omnichannel strategy yet?

In this webinar, Rich Fox, VP of Contact Center Solutions at Evolve IP will discuss the following topics & help you map out an omnichannel contact center strategy best suited to your organization:

  • The Need & Drivers for an Omnichannel Contact Center
  • Challenges of Adopting an Omnichannel Model
  • Key Criteria to Consider an Omnichannel Engagement Provider
  • How to Increase Customer Engagement Using Omnichannel
  • The Ultimate Tips & Strategies to Maximize Omnichannel Experience for your Contact Center
  • Date: Tuesday, October 16
  • Time: 10:30 AM, 1 PM and 2:30 PM
  • Location: Park MGM, Las Vegas

About Rich Fox

rich fox

Rich Fox
VP, Contact Center Solutions
Evolve IP

Rich Fox has an extensive background that includes 25 years of operations and technology roles that span product management, application development, contact center leadership, technology infrastructure, and voice communications. Rich has led enterprise-wide technology transformation projects, implemented workforce management systems, and served as the strategist for a contact center that handled 15M outbound and 22M inbound calls annually across 2,500 agents including multiple outsourced partners around the world. Rich has been on both sides of the fence –leading contact centers and also being responsible for the enabling technology. His passion is helping organizations to leverage new technologies that generate significant business value.