For Call Centers to be successful, they need to make data-driven decisions. But, without the right metrics it’s difficult to determine what is and isn’t working and what decisions to make. Please join the Director of Evolve IP’s Call Center Practice, Rich Fox, for a new 24 Minute Call Center Webinar, where he will answer such questions as:
24 Minute Webinar Call Center Metrics That Matter Most
The right metrics will help your call center provide a great customer experience. But, how do you determine which metrics are the ones that matter most?
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