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Microsoft Teams vs Zoom

43-point comparative analysis on video conferencing, collaboration solution providers.

Collaboration Features

  • Audio / Video Conference
  • Max. Number of Users
  • Mobile Application
  • Screen sharing
  • Call Recording
  • Instant Messaging
  • Group chat
  • Guest Access
  • Storage
  • Video participants supported
  • Number of videos on screen
  • File Sharing
  • Searchable History
  • Integrations
  • Streamlined Calendaring with integrations to Outlook and Google
  • Full integration with Office 365
  • Background Blur
  • Virtual Background
  • Encryption
  • Single Sign-On
  • Security Issues
  • Support
  • Capability to add enterprise-grade PBX features while maintaining the collaboration platform’s user experience
  • Basic Telephony Features

Enterprise PBX Features

  • Multi-level Auto Attendants
  • Advanced Hunt groups
  • Analog Ports
  • Call Recording per user
  • Overhead Paging
  • Receptionist Application
  • Alternate Numbers
  • Service Management / Admin Portal
  • Speech Analytics
  • Text Messaging/Business SMS/Web Apps
  • CRM Integration & Support

Integrated Contact Center Functionalities

  • Dashboards
  • IVR Routing
  • Queue Callback
  • Post-Call Survey

Business Continuity

Long-Term Strategy

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