Monarch Recovery Management Improves Customer Satisfaction and Service Reliability with Evolve IP

Cloud call center and innovative bonding service from Evolve IP provide total visibility for improved customer support, increased efficiency, and better long-term planning.

Summary

Monarch Recovery Management, which operates in a highly-regulated, compliance-driven environment, was saddled with a legacy call center and suffered from revenue-damaging downtime due to poor network and phone line availability. They turned to Evolve IP for a compliant, feature-rich hosted call center with advanced call reporting and business intelligence and a packet-level network bonding service to ensure reliability.

Products

  • Call Center
  • Virtual Server
  • Cloud Connect