Monarch Recovery Management Improves Customer Satisfaction and Service Reliability with Evolve IP
Cloud call center and innovative bonding service from Evolve IP provide total visibility for improved customer support, increased efficiency, and better long-term planning.
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Fast and easy to implement. Simplified billing.
— VP IT in the Finance Industry
Great customer support. Solid stable product. Love the ability to fail-over to other locations. Simplified billing. Scalable.
Monarch Recovery Management, which operates in a highly-regulated, compliance-driven environment, was saddled with a legacy call center and suffered from revenue-damaging downtime due to poor network and phone line availability. They turned to Evolve IP for a compliant, feature-rich hosted call center with advanced call reporting and business intelligence and a packet-level network bonding service to ensure reliability.