The best way to understand customer feedback is to simply ask the customer directly.
Evolve IP’s Post Call Survey provides businesses the opportunity to improve customer experience and contact center performance by collecting immediate feedback from the customer about their recent interaction with their contact center representative.
Submit the form if you’d like to learn from your Client Technology Advisor how your organization can benefit from our Post Call Survey.
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Quantify the customers’ experience, preference and expectation
Measure and improve customer satisfaction
Improve agent performance by analyzing survey results with call recordings
Streamline processes and design new training based on the survey results