Microsoft Teams and Voice Features

Microsoft Teams is the fastest-growing collaboration platform in the world. Coupled with Evolve IP global voice services, advanced features and unparalleled support, Teams can become the hub for all of your business communications – both internal and external.

And Evolve IP can tailor the configuration to integrate your more traditional business communications needs into the Teams interface including on mobile phones and tablets, so your employees can Work Anywhere, securely and productively.

Enterprise Voice Solutions Integrated with Microsoft Teams

Integrate Teams with Evolve IP to gain all of Microsoft’s productivity features PLUS additional advanced communications capabilities and global reach.

Business Messaging – SMS Texting:

Get a fully-integrated SMS / business messaging platform for Microsoft Teams Direct Routing that enables users to text anyone via their business phone number directly from within Microsoft Teams or via a Web browser.

Since Evolve IP’s Work Anywhere solutions, including Microsoft Teams Direct Routing, run natively on every device, employees can text from their business line via a tablet, laptop/desktop, or mobile device.

Contact Center:

Provide your agents with an enterprise omnichannel contact center that is fully integrated with Microsoft Teams. The powerful combination allows agents to build relationships with clients and prospects while working anywhere on the device(s) of their choice.

Agents and managers can take advantage of all of the productivity benefits of Microsoft Teams, the business continuity of Evolve IP Global voice, and a highly-rated contact center solution that’s been noted by Gartner as fully-featured and cost-effective.

AI Speech Analytics / Call Recording:

Provide your organization with a voice recording, transcription, and speech analytics platform with AI-driven natural language processing. Our solution provides business intelligence that analyzes call sentiment, produces interactive call transcriptions, and delivers automated notifications from keyword triggers via Microsoft Teams and email.

This feature is seamlessly integrated with Microsoft Teams, the Evolve Contact Suite, and Cisco unified communications and will help your businesses communicate better by enabling voice recording for every part of the enterprise – from Sales – to Support – to HR.

DaaS Accessible:

With the remote work movement here to stay, companies need to deploy all of the technologies users had on their desks on their new work anywhere end devices. To keep employees productive, and ensure they love (and use) their DaaS solutions, IT departments need to deploy reliable voice services using softphones.

Evolve IP has been providing virtual desktops along with voice over IP or VOIP / UCaaS since 2008 and has a proven integration for softphones that function seamlessly within DaaS solutions like VMware Horizon. This keeps employees happy while also providing the business continuity needed by the enterprise.

Single Sign-On / Multi-Factor Authentication:

Protect your users, their devices, and your network by delivering Microsoft Teams with Direct Routing securely via single sign-on with multi-factor authentication. Users log-in to an easy-to-use personal Web portal and gain immediate access to Teams via push notification.

IT professionals can also gain access to OSSmosis, their Evolve IP Web management portal, to make user provisioning changes quickly.

Number Routing:

Microsoft Teams native voice solution does not enable number routing for true business continuity. Features that are requirements for enterprise business. With Evolve IP’s direct routing solution, voice services will continue work in the Evolve IP cloud regardless of the conditions at your local office or in the unlikely event of issues with Microsoft’s cloud. In fact, since inception, our core platform has had 100% uptime!

Over the last decade Evolve IP has built one of the world’s most robust data and voice networks leveraging multiple Tier 1 carriers across the globe with additional options for VPN, SD-WAN and private connectivity. The result is a resilient, fully-meshed redundant network that provides true peace of mind.

Receptionist Application:

Enable an enterprise-class attendant console used by “front-of-house” receptionists who screen inbound calls for enterprises. Our solutions support the full set of call control options, large-scale line monitoring, queuing, multiple directory options, Outlook integration, and other features required in large or distributed organizations.

Web-Based User Management:

Gain complete control over telephony, voicemail, and conferencing functions via OSSmosis®, a simple to use Web-based management portal. Provisioned users can easily manage and monitor everything from call flows, to user information, to hunt groups, and auto attendants.

Administrators can also make moves, adds, and changes without fees or external support as well as set and reset voicemail passwords. Contact center users gain additional controls to manage queues and agents along with features like business workflows, queue callback and much more.

Advanced Hunt Groups:

Allow users to handle incoming PSTN calls using advanced hunt group patterns including: Simultaneous, Circular, Regular, or Uniform. Users can also establish a “No Answer” policy to redirect calls to another phone number or voicemail they go unanswered.

SIP Phone Enabled:

Businesses that have invested in newer SIP desk phones, and don’t want to deploy Team devices or softphones may be able to leverage their current investment. Enabled devices register to the Microsoft phone system for firmware, dial tone, and feature functionality.