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BoardEffect Improves Customer Support with Evolve IP’s Cloud Communications Services

October 21, 2016 / Evolve IP

Industry Leading Software Provider Deploys Award-Winning Communications Platform for CRM Integration and Advanced Management Features

WAYNE, Pa. October 21, 2016Evolve IP, The Cloud Services Company™, today announced that BoardEffect, the leading board management software solution for mission-based organizations worldwide, has significantly improved customer support times with award-winning, integrated cloud communications services from Evolve IP. BoardEffect overhauled its phone system and deployed Evolve IP’s unified communications and call center services to more rapidly assist nonprofits and educational institutions as they support directors.

More than 1,400 clients, 2,500 boards and 120,000 users count on BoardEffect to manage information and advance the work of their board online. However, the company faced challenges with their previous communications provider – limiting the ability to serve all BoardEffect customers in a timely manner. The company turned to Evolve IP for unified cloud communications and call center services, CRM integration and advanced management tools and is now able to rapidly meet customer needs and maintain its excellent reputation for customer support.

“The work of board directors has never been more important – or under greater scrutiny. The cloud communications solutions from Evolve IP are helping us better serve healthcare systems, nonprofits, foundations, educational institutions and many more organizations as they support the critically important work of governing bodies,” said BoardEffect’s Business Solutions Manager, Brendan Newman. “Evolve IP has delivered a marked improvement in service and support beyond anything we’ve experienced in the past.”

BoardEffect is just beginning to leverage the broad range of capabilities that Evolve IP’s services can provide the rapidly growing company. For example, Newman is now handling most administrative tasks using Evolve IP’s proprietary web-based OSSmosisTM management tool including advanced forwarding and routing features. He also cites the ability to integrate the cloud communications services with sophisticated business systems, such as Salesforce.com and Zendesk, as a key feature to support efficiency and growth across multiple departments.

“Evolve IP provides BoardEffect with industry-leading, cloud-based services that deliver real value, helping the company consistently deliver the immediate responsiveness customers have come to expect,” said Tim Allen, Chief Sales and Marketing Officer and Founding Partner of Evolve IP. “Perhaps more strategically important, they are realizing the benefits of integrating their communications platform with the business systems they rely on everyday – this will be a key competitive advantage for them as they continue to grow.”

One of the nation’s fastest growing cloud companies, Evolve IP provides cloud services in virtually every industry including: healthcare, legal, insurance, banking, technology, travel, veterinary medicine, and retail and to some of the world’s most recognizable brands. The company’s Evolve IP OneCloudTM solution allows organizations to migrate multiple cloud computing and cloud communications services onto a single, unified platform including: virtual data centers / servers, disaster recovery, virtual desktops, IP phone systems / unified communications, contact centers, and more.

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