Multi-Site Healthcare Provider Leverages Award-Winning Cloud Solutions to Deliver Reliable, Patient Service and Improve Efficiencies
WAYNE, Pa.—March 2, 2016 – Evolve IP, The Cloud Services Company™, today announced that CCI Health & Wellness Services, a healthcare group practice with 250 professionals, serving more than 57,000 patients and families annually, has significantly improved patient response times and increased efficiencies with Evolve IP’s award-winning cloud communications services. CCI’s deployment of the company’s IP phone system, unified communications, call center and Cloud Connect network bonding services has helped the organization more reliably serve patients and better operate a fiscally sound business.
Every day, CCI is flooded with inbound calls to its 12 healthcare facilities making reliable communications services and efficient call routing critical to serving patients rapidly as well as operating a fiscally sound organization. Through multiple growth and expansion phases, CCI’s legacy phone system was unable to keep up with the volume of calls, and staff members were challenged by the inability to efficiently manage and route lines across locations. CCI sought to solve these challenges with a hosted cloud communications solution and by replacing expensive WAN connections with a virtual connection.
CCI deployed Evolve IP’s best-of-breed services with nearly instantaneous benefits. Reliability issues were resolved allowing staff members to quickly address patient needs regardless of call volume and environmental concerns. The organization also realized significant improvements in key performance metrics such as call wait times and call abandonment rates, resulting in improved patient experiences. CCI’s capabilities are further enhanced by Evolve IP’s Cloud Connect service, combining the bandwidth of multiple public connections into a single, faster, more reliable virtual connection to securely access the Cloud and the Internet and replace WAN expensive connections.
“Evolve IP’s solutions have significantly changed how we do business,” said CCI’s Chief Operating Officer John Torontow, MD, MPH. “With call volume and staffing challenges solved by Evolve IP’s cloud communications services, CCI has risen to new levels of patient care and business efficiency. And we’re still not using Evolve IP’s capabilities to the full potential, with new features still being deployed and increased business results expected across the organization.”
“Evolve IP solutions have played a key role in helping CCI deliver improved patient outcomes and assisting the organization to operate more efficiently,” said Tim Allen, Chief Sales and Marketing Officer, Evolve IP. “Another benefit of having these services in the cloud is a significant reduction in management time. To that end we’re happy our solutions are allowing the executives at CCI to focus on strategic initiatives and enabling their healthcare professionals to focus on what’s important; the patients.”
One of the nation’s fastest growing cloud companies, Evolve IP provides cloud services in virtually every industry including: healthcare, legal, insurance, banking, technology, travel, veterinary medicine, and retail and to some of the world’s most recognizable brands. The company’s Evolve IP OneCloudTM solution allows organizations to migrate multiple cloud computing and cloud communications services onto a single, unified platform including: virtual data centers / servers, disaster recovery, virtual desktops, IP phone systems / unified communications, contact centers, and more.