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Cloud-Based Unified Communications Service Improves IT Productivity for Keystone Industries

February 24, 2015 / Evolve IP

Medical Manufacturer Renews Long-term Service Agreement with Evolve IP

WAYNE, Pa.—February 24, 2015 Today Evolve IP, The Cloud Services Company™, announced that Keystone Industries, a privately held medical device manufacturer, has re-signed a long-term contract for Evolve IP’s award winning unified communications service. With only a small Information Technology (IT) department, Keystone needed a solution that improved the team’s productivity by freeing them from providing onsite voice system maintenance and troubleshooting. Keystone’s cloud-based IP phone system from Evolve IP is now live across multiple offices in the mid-Atlantic region.

The Evolve IP OneCoud™ solution plays a prominent role in Keystone’s IT productivity improvement by eliminating the need to work with three different vendors to support routing voice over IP traffic across a WAN with multiple office locations. In addition, having their system in the cloud gives Keystone access to new features as they are released. Evolve IP also helped Keystone set up a business continuity plan so that rather than receiving a busy signal, Keystone callers will now automatically be re-routed to a working phone number during a power outage or other disruption.

When Keystone’s contract came up for renewal the company was ready to expand. “We were one of Evolve IP’s early unified communications customers and were very happy with their cloud services,” explained Chuck Pederson, chief information officer at Keystone. “When it was time to renew we did our due diligence and agreed that Evolve IP was again the right choice based on their advanced features, high voice quality, reliability, and comprehensive technical support.”

Pederson continued, “I wanted a complete, host-to-handset solution to eliminate all voice system maintenance and responsibility from my IT department. We simply didn’t have the extra bandwidth to devote to non-core business functions – this is now Evolve IP’s domain.”

“It has been a true pleasure working with Chuck and the team at Keystone and we are excited that they are continuing to grow with us,” said Tim Allen, CSO of Evolve IP. “The benefits of Evolve IP’s cloud, coupled with our superior customer support, are great examples of why we are the market leaders and why great companies like Keystone Industries continue to renew our cloud services.”

One of the nation’s fastest growing cloud companies, Evolve IP provides organizations with a unified option for cloud services with its Evolve IP OneCloud solution. Today, more than 75,000 users in the US and globally depend daily on Evolve IP for virtual data centers /servers, desktop services, unified communications, disaster recovery, contact centers, and more.

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