Request Information
1.877.459.4347

Request Information

or Call 1.877.459.4347

Cloud Call Center survey coverage

June 18, 2014 / Evolve IP

CIO Insight took the Evolve IP / CCNG call center survey and turned it into a great slideshow.

Reporter Dennis McCafferty noted: “If your organization’s call center is premise-based, it’s highly likely you’ll be moving it to the cloud soon, according to a recent survey from Evolve IP and the Contact Center and Customer Care Industry Professional Network. The survey’s accompanying “2014 North American Call Center” report reveals that CIOs and other decision-makers are determined to reduce call-center costs while boosting the reliability factor, and they believe the cloud can help them achieve this.”

“They’d also like to improve the scalability of call-center operations…”

Click here to see the slideshow.

Use this link to download the cloud call center survey.

 

Listening To Needs. Solving Complex Challenges.

Helping enterprise IT focus on business results, not infrastructure

  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

    View Case Study

    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

    View Case Study

    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with an integrated platform

    View Case Study

    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

Simplify and future-proof your technology footprint with Evolve IP

It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

close

Contact Us

or Call 1.877.459.4347