CIO Insight took the Evolve IP / CCNG call center survey and turned it into a great slideshow.
Reporter Dennis McCafferty noted: “If your organization’s call center is premise-based, it’s highly likely you’ll be moving it to the cloud soon, according to a recent survey from Evolve IP and the Contact Center and Customer Care Industry Professional Network. The survey’s accompanying “2014 North American Call Center” report reveals that CIOs and other decision-makers are determined to reduce call-center costs while boosting the reliability factor, and they believe the cloud can help them achieve this.”
“They’d also like to improve the scalability of call-center operations…”
Click here to see the slideshow.
Use this link to download the cloud call center survey.