Financial institution swaps call center and 16 disparate phone systems across 26 branches for a single, award-winning cloud platform
December 29, 2014- Today Evolve IP™, The Cloud Services Company™, announced that Illinois-based Credit Union 1 is replacing its call center and 16 disparate premise phone systems spread across its 26 branch locations in three states with Evolve IP’s fully integrated Call Center and Unified Communications services. Evolve IP’s OneCloud solution allows organizations to migrate all of their IT infrastructure and applications to its award-winning unified cloud platform. With the implementation, Credit Union 1 has simplified management and maintenance, reduced overall costs and increased system reliability. Credit Union 1 anticipates that by early January 2015, 150 users will be live across Credit Union One branches in Illinois, Indiana and Nevada.
“We always strive to do more with less, and having the right technology in place is one of the smartest ways to accomplish this goal,” said Michael Hirt, vice president of information systems at Credit Union 1. “This is why we knew we wanted to move our phone system to the cloud. Evolve IP, with its award-winning cloud infrastructure, handles all system upgrades and maintenance, plus the solution is inherently built to be flexible so it’s easy to make basic changes. Using OSSmosis®, individuals can reset their own passwords or change their voicemail settings themselves.”
Today, Credit Union 1 has a single call center location, but with Evolve IP the company has the opportunity to support employees working from home and to improve its business continuity. By establishing a single cloud-based call center solution, the company is streamlining operations in an effort to reduce overall maintenance and maximize staffing. Credit Union 1 can also easily scale up for intermittent heavy call flows and then back down, only paying for what is needed rather than overbuying.
In addition, Credit Union 1 gains greater control and business intelligence. Evolve IP’s call center dashboard delivers queue statistics and thresholds in real-time to a variety of devices, including tablets and smartphones. Overall with Evolve IP, Credit Union 1 has a lower total cost of ownership, predictable monthly costs, and gains immediate access to new features as they are released.
“We are very pleased that Credit Union 1 has selected our award-winning call center and unified communications services,” says Tim Allen, CSO of Evolve IP. “Managing 16 separate phone systems and a call center is very difficult and exactly the type of old world infrastructure problem that Evolve IP’s OneCloud solution solves. All of Credit Union 1’s services are now on a single, unified cloud platform. This not only makes management easier, it increases reliability and offers them the features and business intelligence that will help them better serve their customers.”
One of the nation’s fastest growing cloud companies, Evolve IP provides organizations with a unified option for cloud services with its Evolve IP OneCloudTM solution. Today, more than 75,000 users in the US and globally depend daily on Evolve IP for virtual data centers /servers, virtual desktops, unified communications, disaster recovery, contact centers, and more.
“The problems inherent in our previous premise-based phone system are now gone. Our old system has been replaced by Evolve IP’s modern, integrated cloud-based solution that enables the way we want our workforce and company to communicate, and to provide greater support to our credit union members,” concluded Hirt.