Leading Provider of Cloud Services to the Restaurant Industry Vertical Improves Customer Service and Enables Cloud Communications Blueprint
WAYNE, Pa.—July XX, 2016 – Evolve IP, The Cloud Services Company™, announced today that MatchBoxFoodGroup (MBFG), a restaurant group with three unique brands (MatchBox, DC-3 and Ted’s Bulletin) and 15 current locations, has overhauled its legacy PBX with Evolve IP’s award-winning cloud IP communications services. More than two dozen associates at MBFG corporate offices, as well as employees at their rapidly growing restaurants, now have access to a sophisticated cloud communications platform that delivers advanced unified communications features, business continuity and a model for implementing IT infrastructure that ensures deployment success for future restaurants.
With a commitment to delivering patrons a one-of-a-kind branded experience, MBFG places a premium on the ability to deliver superior customer service. By outfitting its corporate office and recently built restaurant locations with state-of-the art IP cloud communications, restaurant group associates can quickly answer customer calls, transfer calls to different restaurant locations with ease and reach operational groups, such as catering and sales, in the field via their mobile devices.
Brian Anderson, director of business intelligence and IT, MatchBoxFoodGroup explained, “Evolve IP’s cloud-hosted IP communication service, which plugged in seamlessly into the infrastructure built into our new corporate office space and all new restaurants, delivered far more advanced features than our legacy PBX system. From conference call functionality, to one-touch transfers and voicemail to email messaging, Evolve IP is making it easy for customers to do business with us.”
Looking ahead, MBFG plans to implement IP phone systems in all new restaurants including two Matchbox locations that will open in August 2016. Working closely with Evolve IP, the restaurant group now has a blueprint to design and build restaurants’ IT infrastructure to support an advanced communication system. Eventually the IT team will upgrade communication systems within all existing restaurants.
“We had many options and vendors bidding to meet the cloud communications needs of our rapidly growing client. We chose Evolve IP due to their ability to satisfy not just the voice communication needs of MBFG but also potential cloud computing needs like hosted exchange, desktop as a service and IaaS,” said Ali Niroo, Managing Partner of Converged Network Services Group (CNSG).
Niroo continued, “Matchbox will be implementing cloud based solutions to address their data growth, disaster recovery and desktop needs over the next few years and CNSG will work with Evolve IP to deliver those additional services creating a simplified, flexible platform. Evolve IP also has the capability to work with regional cable providers who outfit their primary IP needs while still maintaining the quality of service needed in their demanding industry.”
“In the restaurant industry, IT teams and management need to carefully consider how technology deployments can improve guest services,” said Scott Kinka, Chief Technology and Product Officer and Founding Partner of Evolve IP. “We’re pleased that our advanced cloud-based communications systems are helping MatchBoxFoodGroup deliver on their promise to give customers an exceptional experience.”
One of the nation’s fastest growing cloud companies, Evolve IP provides cloud services in virtually every industry including: healthcare, legal, insurance, banking, technology, travel, veterinary medicine, and retail and to some of the world’s most recognizable brands. The company’s Evolve IP OneCloudTM solution allows organizations to migrate multiple cloud computing and cloud communications services onto a single, unified platform including: virtual servers, virtual desktops, disaster recovery, IP phone systems / unified communications, contact centers and more.