Complete Suite Enables Physical, Virtual and Mobile Device Management; Provides Award-Winning Desktop-as-a-Service (Daas), and Helpdesk
March 16, 2015 — Today Evolve IP, The Cloud Services Company™, announced a major expansion to its suite of award-winning Desktop Services. The new solutions enable IT departments to effectively manage the wide variety of physical and virtual desktops and mobile devices that now permeate technology-driven organizations. The Evolved Desktop delivers the most appropriate desktop solution for each end user and improves customer support all while providing complete management in the cloud through a single pain of glass.
“More than ever before, businesses today are comprised of different types of users with varying hardware and software requirements. From individuals with traditional needs to multimedia designers to remote workers, managing and deploying desktops and handheld devices has never been more challenging,” says Scott Kinka, CTO, Evolve IP. “Based on those market dynamics we have developed a suite of services that allow for the unified management and deployment of the desktop services typically found in a hybrid environment.”
Evolve IP’s expanded Desktop Services Suite includes:
- Remote Monitoring and Management (RMM)
- Desktop as a Service (DaaS)
- Hosted Virtual Desktop Infrastructure (VDI)
- Helpdesk (HD)
- Mobile Device Management (MDM)
Remote Monitoring and Management (RMM)
RMM is the cornerstone of the Evolved Desktop Services Suite. RMM provides IT departments with a remote management console for existing physical workstations and laptops, virtual desktops, and mobile device management. RMM delivers point and click configuration management, patch management, performance reporting, and remote control in a single pane of glass; regardless of the location and type of end-user environment. Optional anti-virus for physical assets provides IT professionals with a one stop shop for end-user management.
Desktop as a Service (DaaS)
DaaS frees businesses from the endless cycle of purchasing, supporting, upgrading and ultimately replacing local PCs by providing a “virtual” workspace that can be accessed from anywhere, at any time, on nearly any device, all for a predictable monthly fee. By leveraging desktop virtualization from VMware, IT managers are freed from the need to touch each desktop to configure, upgrade, troubleshoot or deliver new applications, saving staff time and keeping employees productive.
Hosted Virtual Desktop Infrastructure (VDI)
VDI is designed for businesses with virtualization experience and privacy or regulatory requirements. Our hosted VDI delivers full control over the virtual desktop environment to the customer, while the infrastructure (hardware and virtualization) is managed by Evolve IP. VDI delivered as a service provides the best of both worlds, 24×7 monitoring and management with total customer control and licensing.
Desktop Helpdesk (HD)
Evolve IP’s Helpdesk can be added to its line of Desktop Services and shifts the burden of user management away from busy IT departments. The Evolve IP Helpdesk is staffed to provide remote support to clients’ end users during business hours. Evolve IP provides proactive mitigation to RMM alarms, letting IT professionals focus on the critical IT management activities that grow the business.
Mobile Device Management (MDM)
MDM is the solution for organizations with employees whose mobile device is a primary business workspace. MDM enables organizations to protect critical company assets and promotes end user productivity on a consumer device. MDM makes it easy for businesses to secure, configure, locate or even erase unrecoverable mobile devices that are used for business, enabling organizations to effectively launch and manage Bring Your Own Device (BYOD) programs.
One of the nation’s fastest growing cloud service companies, Evolve IP provides organizations with a unified option for cloud services with its Evolve IP OneCloudTM solution. Today, more than 75,000 users in the U.S. and globally depend daily on Evolve IP for virtual data centers /servers, virtual desktops, unified communications, disaster recovery, contact centers, and more. For more information about Evolve IP’s Desktop Services, visit https://www.evolveip.net/virtual-desktop, and for more information about Evolve IP’s suite of cloud services, visit www.EvolveIP.net. For more discussion about how cloud services can improve business, visit Cloud IQ.