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Evolve IP Provides Disaster Avoidance for Apria Healthcare

June 28, 2013 / Evolve IP


Award-Winning Cloud Services Deliver 100% Uptime and Survivability

WAYNE, Pa.—May 23, 2013 – Evolve IP, The Cloud Services Company™, today announced that Apria Healthcare, a provider of national home respiratory and infusion therapy and home medical equipment, with more than 550 offices across the United States, has deployed EvolveIP’s phone system and call center cloud solutions.  Apria Healthcare delivers critical medical supplies like oxygen tanks and relies heavily on its call centers and phones to connect with customers – creating in some cases a literal lifeline. Due to the importance of their communications systems, the company selected Evolve IP’s geographically redundant, active-active cloud solution which places calls, routing and data in the cloud.

The use of EvolveIP’s award-winning services and unified cloud platform helped Apria Healthcare avoid a series of potential disasters due to severe weather conditions. “During one of the recent storms we lost connectivity in a key location,” said Dave Slack, Vice President of IT for Apria Healthcare. “Immediately the phones started ringing in the backup site. All the emergency routing intelligence was in the cloud and it understood instantly if a branch office was down. It worked fantastically.”

“We are very pleased to provide Apria Healthcare and their customers with survivability,” says Tim Allen, Chief Sales Officer of Evolve IP.  “We designed our cloud from the beginning to deliver a unified option for cloud services. This means our customers can rely on a single vendor for hosted IP phones and call centers and to virtualize their data centers, desktops and applications.”

The unified option became particularly important for Apria when a key location flooded taking down that office’s network. They asked Evolve IP for assistance and overnight the company provided hosted access via its unified architecture allowing operations to continue as normal.

“Hurricane Sandy forced four of our offices to close for days,” added Jeannine Delivron, Apria’s New York Area Operations Manager. “But we didn’t miss a beat. You can’t quantify the value Evolve IP’s services brought to our organization. It dramatically increased our service levels and simultaneously allowed us to focus on other issues. We even helped out our competitors whose power and phone lines were out since we were one of the few organizations still operating without disruption.”

An Inc. 500 company, Evolve IP provides organizations with a unified option for cloud services. Today, over 100,000 of users primarily in the US and globally depend daily on Evolve IP for cloud services like virtual servers, virtual desktops, disaster recovery, unified communications, contact centers, and more.

Evolve IP’s award-winning cloud platform enables organizations like Apria Healthcare to benefit from the world-class security, survivability and performance typically reserved for Fortune 500 organizations, all while eliminating CAPEX and lowering an organization’s total cost of ownership. For more information about Evolve IP’s suite of cloud services, visit www.EvolveIP.net. For more discussion about how cloud services can improve business, visit Cloud IQ blog.www.evolveip.net.

 

ABOUT EVOLVE IP
Evolve IP is The Cloud Services Company™. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers to migrate all or select IT technologies to its award-winning cloud platform. Evolve IP’s combination of security, stability, scalability and lower total cost of ownership makes its services fundamentally superior to outdated legacy systems and other cloud offerings. Today, over 100,000 of users primarily in the US and globally depend daily on Evolve IP for cloud services, including virtual servers, virtual desktops, disaster recovery, unified communications, contact centers, and more. Visit www.EvolveIP.net or http://blog.EvolveIP.net.

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