Cloud Services Leader Deploys Unified Cloud Communications and the Cloud Connect Software Defined Networking ServiceWAYNE, Pa.—April 1, 2016 – Evolve IP, The Cloud Services Company™, today announced that NEST, a leader in optimizing construction and facilities maintenance management budgets, has cited significantly improved customer service operations through solutions from Evolve IP. Leveraging enterprise-class communications functionality, the company has also noticed marked productivity increases from associates that now have the ability to work remotely.NEST has nearly 250 associates servicing more than 100 clients, which include retailers, banks, schools, restaurants and more. To serve its customers, NEST associates dispatch third-party Independent Service Providers (ISPs) for tasks such as emergency snow removal and electrical work. NEST arranges the work and handles all logistical tasks, from producing quotes through management and invoicing. This real-time workflow, which is critical to the success of the company, requires a reliable and sophisticated communications system – delivered by Evolve IP.Previously, with a legacy premise-based PBX, NEST struggled with issues including regular system downtime, excessive on-site PBX management, troubleshooting and patching and limited call center functionality. Frank Chiappine, Call Center Manager, NEST, selected Evolve IP to solve these issues and help ensure the firm’s businesses continuity.This past winter, Evolve IP’s cloud services were tested heavily when a foot of snow fell on NEST’s headquarters. In times past, the storm would have delivered a major blow to the company resulting with employees unable to reach the office and networks going down – all resulting in less than ideal custom service.Now with its communications system hosted in Evolve IP’s award-winning cloud, NEST was able to continue operations at a high level, with not one customer call being missed or delayed.
- Customer calls were instantly routed to its Naples, Florida call center
- Employees worked remotely using the IP phone systems advanced mobility features
- The network stayed fully functional while other businesses went down