Market Research Firm Deploys IP Phone System and Hosted Call Center and Sets Stage for Additional Cloud Services
WAYNE, Pa.—January 13, 2016 – Evolve IP, The Cloud Services Company™, today announced that Focus Forward, a leading provider of market research services, has reported a dramatic improvement in IT productivity following the deployment of Evolve IP’s best-of-breed hosted IP phone system and cloud call center. In addition, Focus Forward has started to integrate various business applications with Evolve IP’s hosted Unified Communications (UC) suite and is looking to leverage the Evolve IP OneCloudTM to potentially deploy additional Evolve IP cloud computing services.
Communications are mission critical for Focus Forward as the firm’s market research is based on phone conversations with consumer survey subjects. Previously, with the company’s legacy PBX system, the IT team struggled with uptime, as well as wasted time dealing with constant management, maintenance, patching and troubleshooting. The company estimated it lost at least 8 hours per week on system management, with end user trouble shooting draining an additional 2-3 hours of IT staff resources.
After migrating to Evolve IP’s award-winning IP phone system and call center, Focus Forward realized immediate benefits including gaining advanced features and eliminating system management, all while maintaining superior call quality. The Evolve IP hosted call center is also providing critical call recording capabilities and mobility, making it easy for associates to record and access calls.
Additionally, with their services now in the cloud, the risk of a power outage, system crash or other IT issues are no longer a concern. “Not only will phone functionality continue to work, with calls fielded to mobile devices, but our associates will also have access to the call recordings even in the event of a power outage at our location,” said Christopher Goering, Application Development Director, for Focus Forward. “Evolve IP’s always-on business continuity is critical to our operations.”
“Leveraging our best-of-breed technology and decade of experience in the cloud, Focus Forward is now assured of business continuity and its IT team can be more focused on strategic initiatives,” said Tim Allen, Chief Sales and Marketing Officer, Evolve IP. “We’re excited to work with companies that understand the value of cloud-based services and how they make their employees more efficient and productive. The cloud is a bottom line business initiative that delivers real return on investment.”
One of the nation’s fastest growing cloud companies, Evolve IP provides cloud services in virtually every industry including: healthcare, legal, insurance, banking, technology, travel, veterinary medicine, and retail and to some of the world’s most recognizable brands. The company’s Evolve IP OneCloudTM solution allows organizations to migrate multiple cloud computing and cloud communications services onto a single, unified platform including: virtual data centers / servers, disaster recovery, virtual desktops, IP phone systems / unified communications, contact centers, and more.