Request Information
1.877.459.4347

Request Information

or Call 1.877.459.4347

2017 Contact Center Trends & Market Landscape Survey

This survey paper of 144 contact center professionals includes some fascinating trends & statistics on the contact center market landscape. It discusses the following points and more:

  • Industry Trends
  • Top Challenges
  • Top 5 Investment Priorities
  • Business Needs & Requirements
  • Trending Tools

Summary

Download our 2017 contact center survey paper & stay posted on the contact center latest trends & market landscape.

Samples

 

Recommended For You
    Remote Work Considerations – Securing the New Corporate Network
    Gartner’s Magic Quadrant for Contact Center as a Service 2020
    IP Phone System Comparison Matrix
    Microsoft Teams Best Practices and Etiquette
    Checklist: Questions to Consider Before Choosing a Business Collaboration Tool
Listening To Needs. Solving Complex Challenges.

Helping enterprise IT focus on business results, not infrastructure

  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

    View Case Study

    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

    View Case Study

    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with integrated platform

    View Case Study

    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

Simplify and future-proof your technology footprint with Evolve IP

It's nearly impossible to stay on top of every technology change. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

close

Contact Us

or Call 1.877.459.4347