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Resource Library

Looking for more information on our products and services? Welcome to Evolve IP’s resource library. Here you’ll find a variety of resources including white papers, webinars, case studies, data sheets, and more.

Barriers to Omnichannel

Your Barriers to Omnichannel Download

Recent years have seen the word ‘omnichannel’ introduced as describing the goal of customers being able to contact (and be contacted) through any channel switching between them during the interaction as appropriate, while taking any relevant data and history along with them with a single, unified view of the customer’s journey being available to the agent.

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