BP needed the ability to automate their contact center along with access to tools offering better tracking and insights into call metrics.
Evolve IP designed and implemented purpose-built CCaaS and UCaaS solutions for BP, enabling laser-focused reporting and KPIs for their clients.
BP is now able to maintain growth without increasing staff, reduce overall costs, and make better-informed business decisions with improved reporting.
“I would absolutely recommend Evolve IP. They keep it simple. Some vendors tend to over-complicate simple problems with the latest gadget out there. Evolve doesn’t do that. While the tools they offer are extremely robust, how it is delivered, sold, and supported is extremely simple. They don’t make big complex problems for simple needs.”
– Dale Wetherill
CIO of BP Business Solutions
BP Business Solutions
Replacing their big name provider for hosted phones with UCaaS and CCaaS from Evolve IP, BP Business Solutions has been able to continue their year-over-year growth rate while increasing efficiency and productivity. Access to live, visual data and performance dashboards provides actionabe insight, validating when performance is on course and providing early detection to pivot if needed.
The new solution delivers on their need for scalability, performance and automation and the efficiency has allowed them to achieve cost-savings through an increase in employee productivity.
BP Business Solutions is the nationwide customer service leader in waste and recycling, equipment rental, commercial cleaning and landscaping services. Clients benefit from cost-effective products and services paired with BP Business Solution’s stellar customer support and account management.
Their complete array of service offerings allows clients of all sizes to focus time and energy on growing their business. Prior to Evolve IP, BP Business Solutions was hiring 1.5-2 employees a year. Upon implementing Evolve IP’s services, they have not had to hire despite experiencing continued growth.