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Contact Center Software Comparison

Evaluating contact center providers? We’ve pulled together a detailed comparison of the top contact center software providers. Find out which is the best fit for you.

Select Providers to Compare Features

Evolve IP

8x8

Five9

Fuze

inContact

Mitel

RingCentral

Vonage


Gartner Customer Rating	4.5	4.0	4.2	N/A	4.0	N/A	N/A	N/A
Capterra Customer Ratings	4.5	4	4	N/A	4	3.5	4	4
G2 Customer Ratings	4.9	3.8	3.5	3.1	3.9	3.9	3	4.3
Compliance	HITRUST HIPAA PCI SOC 2 & 3	FISMA HIPAA PCI SSAE 16 SOC 2	HIPAA PCI SOC 2	HIPAA PCI SSAE 16 SOC 2	HIPAA PCI SOC 2	HIPAA PCI	HIPAA PCI SOC 2	PCI
Datacenters	USA, UK, Netherlands,Australia	USA, Canada, UK, Netherlands, Brazil, Singapore, Australia, Hong Kong	USA, UK and Netherlands	USA, Netherlands, Germany, UK, Brazil, Hong Kong, Sydney, Singapore	USA, UK, Germany, Hong Kong, Philipines	US, Canada, UK, Australia	US, Canada, UK,Singapore, Brazil & Japan coming soon	US & Canada
Strengths	25% less expensive than other contact center providers	8x8 can provide both CCaaS and UCaaS functionality natively	Five9 uses inContact's platform for contact center	MPLS & QoS over its network	Strong brand recognition	Easy configuration and set-up	Revenue growth of more than 30%	User-friendly
Weaknesses	Evolve IP does not have a strong brand presence internationally	UCaaS & CCaaS are poorly integrated, poor call quality & reliability	According to Gartner, “Five9 has less experience in supporting large contact centers as compared to other vendors listed in the MQ"	OTT only, Limited UC softphone capabilities and extremely high customer churn	According to Gartner, customers are frustrated with inContact's Poor Account Management quality. Also,they are 30-40% higher than Evolve IP's per seat cost	Mitel products are not interoperable with each other	Poor QoS and Support documentation	Intermittent outages and quality issues
CRM Integrations	MS Dynamics NetSuite Oracle Salesforce SugarCRM Zendesk	MS Dynamics NetSuite Open CRM APIs Salesforce Zendesk	Calabrio CSI MS Dynamics NetSuite NICE Oracle Salesforce SugarCRM Velocify Verint Zendesk	MS Dynamics NetSuite NICE Oracle Salesforce SugarCRM Velocify Zendesk	MS Dynamics NetSuite Open API Oracle Salesforce SugarCRM Zendesk	Google Voice Property Voice MS Dynamics MS SfB Salesforce SugarCRM Zendesk	MS Dynamics NetSuite Open API Oracle Salesforce SugarCRM Zendesk	MS Dynamics NetSuite Oracle Salesforce SugarCRM Zendesk Zoho
Gartner Magic Quadrant	Included	Included	Included	N/A	Included	N/A	N/A	N/A
Platform	Proprietary	Proprietary	Proprietary	Proprietary & Third-party	Proprietary	Proprietary	Third-party	Third-party
Company Type	Mid-Market Small Enterprise Mid-Enterprise Large Enterprise	Mid-Market Small Enterprise Mid-Enterprise	Mid-Market Small Enterprise Mid-Enterprise Large Enterprise	Mid-Market Small Enterprise Mid-Enterprise Large Enterprise	Mid-Market Small Enterprise Mid-Enterprise Large Enterprise	SMB Mid-Market Small Enterprise Mid-Enterprise Large Enterprise	Mid-Market Small Enterprise Mid-Enterprise Large Enterprise	Mid-Market Small Enterprise Mid-Enterprise Large Enterprise
Average Customer Size	100 - 2,000 seats	150 seats	100 seats	50 seats	200 seats	N/A	200 seats	35 seats
Industry Focus	Healthcare Financial Insurance Veterinary Manufacturing Legal	BPO Consumer Financial Services Healthcare Technology	BPO Consumer/Retail Financial Services Healthcare Technology	BPO Consumer Financial Services Healthcare Technology	BPO Consumer/Retail Financial Services Healthcare Technology	Healthcare Hospitality Manufactuting Property Manag. Sports/Media	BPO Consumer/Retail Financial Services Healthcare Technology	Consumer Financial Services Healthcare Retail Technology
Locations	NA Europe Asia/Pac	NA Europe Asia/Pac	NA LATAM Europe Middle East	NA Europe	NA LATAM EMEA Asia/Pac	NA Europe Australia	NA LATAM EMEA Asia/Pac	NA Europe
Other Cloud Solutions	Unified Communications, IP Phone Systems, Disaster Recovery, Virtual Desktops, Networks, Infrastructure, Identity Management	Unified Communications, IP Phone Systems	Unified Communications, IP Phone Systems	Unified Communications, IP Phone Systems	Unified Communications, IP Phone Systems	Unified Communications, IP Phone Systems	Unified Communications, IP Phone Systems	Unified Communications, IP Phone Systems
Integrated UCaaS & CCaaS	Yes	Yes	No	No	No	No	No	No

Download the Entire Comparison Matrix

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Listening To Needs. Solving Complex Challenges.

Helping enterprise IT focus on business results, not infrastructure

One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years
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“Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

– Jeff Francis, Vice President of IT USDP
International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year
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“That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

– Ken Schultz CIO of Ogletree Deakins
Financial advisory firm enables employees to Work Anywhere with integrated platform
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“The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

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