ClearChoiceMD Leverages Award-Winning Cloud Technologies to Improve Medical Services for Underserved Rural Regions
New Cloud Connect network bonding service from Evolve IP enables reliable medical care
“We have eliminated intermittent phone and internet service drops, and increased the reliability of daily business tasks like writing e-prescriptions. We have zero downtime now as a result of connectivity because we’re always up and running.”
Alex Fuchs, Director of IT
CCMD
“Conventional bonding and failover methodologies simply weren’t compatible with the internet service providers that serve our rural locales. Evolve IP offered a brilliant, unique solution to our problem with the Cloud Connect bonding service.”
Alec Fuchs, Director of IT
CCMD
“Even compared to enterprise-grade systems, Evolve IP provides the highest QoS by far, bar none. We have not experienced any issues concerning voice quality, which is in stark contrast with any other system we have used.”
Alec Fuchs, Director of IT
CCMD
“Literally, Evolve IP’s voice and cloud services have saved our business, plus provided the technology launch pad to catapult us even higher.”
Alec Fuchs, Director of IT
CCMD
The Challenge
CCMD’s poor voice communications and data services were negatively impacting productivity, morale, and sales. With the majority of their locations located in remote regions of the northeast, they were dependent upon public Internet for network and back-up. Even with multiple providers, they were experiencing delays, disruptions and poor quality of service.
The Solution
CCMD deployed Evolve IP’s Cloud Connect bonding service for highly reliable network delivery with a reduction of downtime to zero. The IP phone system and unified communications service provides advanced business continuity capabilities, mobility features, and quality high-definition voice communications. Additionally, the service maintains CCMD’s HIPAA compliance.
Overview
CCMD sees increases in sales, customer satisfaction, and a 30% ROI after deploying Evolve IP’s Cloud Connect bonding service and unified communications services. Eliminates dropped calls, data issues and provides business continuity for urgent care clinics.
Customer Profile
Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs – from cold, flus, fevers, rashes, aches, pains and backaches to minor burns and cuts to simple broken bones – in a timely fashion and is open seven days a week, 12 hours a day. Owned and operated by physicians, the company has established itself as a leader in urgent care offering many services which a doctor’s office may not provide like X-ray, stitches, IV fluids and IV medications.
