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Considerations for a Softphone in a Virtual Desktop

With the Work Anywhere movement here to stay, companies need to deploy all of the technologies users need on their end devices. To make employees productive, and ensure they love (and use) the solution, IT departments need to make those technologies simple to use.


Evolve IP has been providing virtual desktops or DaaS along with voice-over IP or VOIP / UCaaS since 2008. With over a decade of experience, we’ve uncovered some do’s and dont’s that IT should take into consideration. We’ve tried to distill it down to 3 main concepts:

  • Does your PBX support installing a softphone in a virtual desktop?
  • Do your desktop specs match vendor requirements?
  • Does your softphone support Real-Time Audio and Video or RTAV?

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