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Contact Center Research 2020-21

In-Depth Research on the Strategic Investments, Technologies, and Concerns of Contact Center Decision-makers


This annual research, sponsored by Evolve IP, looks at the strategic initiatives, technologies and concerns expressed in interviews with over 200 contact center decision-makers.

In it’s 13th year of production this research is a must-read for contact center managers, directors and operational leaders.

Download your complimentary copy today!

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