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Contact Center Research 2020-21

In-Depth Research on the Strategic Investments, Technologies, and Concerns of Contact Center Decision-makers

Overview:

This annual research, sponsored by Evolve IP, looks at the strategic initiatives, technologies and concerns expressed in interviews with over 200 contact center decision-makers.

In it’s 13th year of production this research is a must-read for contact center managers, directors and operational leaders.

Download your complimentary copy today!

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Helping enterprise IT focus on business results, not infrastructure

One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years
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“Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

– Jeff Francis, Vice President of IT USDP
International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year
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“That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

– Ken Schultz CIO of Ogletree Deakins
Financial advisory firm enables employees to Work Anywhere with integrated platform
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“The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

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