Contact Center Research 2020-21
In-Depth Research on the Strategic Investments, Technologies, and Concerns of Contact Center Decision-makers
This annual research, sponsored by Evolve IP, looks at the strategic initiatives, technologies and concerns expressed in interviews with over 200 contact center decision-makers.
In it’s 13th year of production this research is a must-read for contact center managers, directors and operational leaders.
Download your complimentary copy today!