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Contact Center Decision Making Checklist

Download our complimentary contact center decision making checklist and find the right contact center features & vendor best suited for your enterprise!


Like most businesses, if you’re looking for an enterprise-grade omnichannel contact center that meets your business requirements, then this resource is for you. This decision tool will help you identify the vendor that is the right fit for your business. It includes a list of key business evaluative measures and features/functionalities that most contact centers need including the following and much more:
  • True Omnichannel capabilities
  • SLA
  • Compliance
  • Integrations
  • Support requirements
  • Voice Delivery
  • Deployment and Implementation
  • Advanced IVR and post-call surveys
  • Workforce management
  • Reporting and Business Intelligence
  • Call Recording and Callbacks
  • Business Continuity/Disaster Recovery
  • Pricing and Licensing

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