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Evolve IP Named in Gartner’s 2017 Magic Quadrant for Contact Center as a Service, North America

Get a world-class, fully-featured contact center for 25% less! We’re very excited to be named to the MQ based on our completeness of vision and ability to execute. Find out what Gartner has to say about us on pages 6-7!

Evolve IP’s compliant contact center offering provides all of the features and integrations necessary to create world-class customer engagement and does so for significantly less than other cloud contact center providers. Major features include:

  • Omnichannel
  • IVR
  • Call Recording, Quality Management and other agent performance tools
  • Workforce Management
  • Business Intelligence and Reporting
  • Out of the box integrations for services like Salesforce.com
  • Contact History / Screen Pops
  • Fully integrated with Evolve IP’s UCaaS or can be deployed with a customer’s existing PBX
  • Remote agents

Business continuity guarantees backed by SLA with MOS measures

In addition to a thorough analysis of Evolve IP and 10 other vendors, highlights from the report include:

  • “North America’s CCaaS market has matured to provide application leaders and customer service organizations with a range of competitive offers to consider substituting for traditional on-premises contact center infrastructure.”
  • “CCaaS is discussed in approximately 40% of the inquiries Gartner receives from end-user enterprise clients in North America.”
  • “Gartner is not currently seeing significant differences in demand by vertical market.”

Samples

 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Evolve IP.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Clients We Work With

  • Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.

    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.

    Best!

    Steve Murphey, Vice President

  • Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

Awards & Recognition

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Compliance & Certifications

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Latest Blog Posts

Tape vs. disk vs. cloud: A comparison of data backup options
Tape vs Disk vs Cloud: A comparison of Data Backup Options
November 20, 2017 / Evolve IP
Business continuity plans are a must in today’s environment, where even a few hours of downtime could be very costly…
Selecting a Cloud Computing Services Partner: Considerations for Cloud Success
Selecting a Cloud Computing Services Partner: Considerations for Cloud Success | Part 2
November 14, 2017 / Dave McCrystal
As explained in Part 1 of this 2-part blog, cloud-based services implementations work best when companies view the cloud as a…
7 Security Risks of Consumer-Grade File Sync Services
7 Security Risks of Consumer-Grade File Sync Services
November 9, 2017 / Erika von Hoyer
Consumer-grade file sync solutions (i.e. Dropbox, Box, and Google Drive) pose many challenges to businesses executives concerned about the control…
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Latest Press Releases

Evolve IP Honored with 2017 Cloud Computing Security Excellence Award
November 7, 2017 / Evolve IP
WAYNE, Pa.—November 7, 2017—Evolve IP, The Cloud Strategy Company™, announced today that TMC, a global, integrated media company, has named The Evolve IP Compliance Cloud™ as a 2017 Cloud Computing Security Excellence…
Evolve IP Named in Gartner’s 2017 Magic Quadrant for Contact Center as a Service, North America
October 30, 2017 / Evolve IP
WAYNE, Pa. — October 30, 2017 — Evolve IP, The Cloud Strategy Company™, today announced that Gartner has named it to the 2017 Magic Quadrant for Contact Center as a…
Evolve IP Acquires Clearlogin
October 17, 2017 / Rob Flores
The Inquirer recognizes Evolve IP’s recent acquisition of Clearlogin, an identity authentication provider based in Mountainside, N.J. This move enables Evolve IP to offer identity management software integrated into its…
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