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Credit Union 1 Streamlines Call Center Processes with Cloud-Based Communications Solutions

Multi-Branch Financial Institution Renews Partnership with a Single Cloud Platform Ensuring Optimal Customer Service

The Challenge

Credit Union 1 was using multiple disparate phone systems across 26 branches, which was a burden for the small IT department tasked with facilitating call center processes. The responsibility for learning these varied and antiquated systems impacted the overall effectiveness of the call center across the branches.

The Solution

Evolve IP’s OneCloud™ offerings include a cloud-based communications system that facilitates a dispersed call center. Partnering with Evolve has lessened the burden on Credit Union 1’s IT department, improved member services by ensuring that the call center is always accessible and reduced costs.

Overview

Credit Union 1 sought a simplified solution to replace their various phone systems and facilitate effective cross-branch communications. Evolve IP’s simplified interface takes the technical responsibilities away from the IT team, thus solidifying disaster recovery capabilities and connecting all facets of this organization like never before.

Customer Profile

Credit Union 1 is a credit union based in Rantoul, Illinois. Its service area spans the Chicago metropolitan area, northern and central Illinois and the Indianapolis and Las Vegas metropolitan areas. CU1 serves 87,000 members throughout Illinois and Indiana, and roughly 15,000 members in Nevada.

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