Request Information
1.877.459.4347

Request Information

or Call 1.877.459.4347

Resource Library

Looking for more information on our products and services? Welcome to Evolve IP’s resource library. Here you’ll find a variety of resources including white papers, webinars, case studies, data sheets, and more.

Disaster Recovery

This document provides suggestions for executives to evaluate their current disaster avoidance plans or, should a plan not exist, provide directional measures to protect their information and communications systems. It is broken down into 3 functional areas: General Planning, Data Center Preparation and Communications System Continuance. This checklist does not cover human resources, insurance protection or crisis management communications.

GENERAL PLANNING

DR Team, Communication and Organizational Plan:

  • Establish a Disaster Recovery (DR) functional team made up of mission-critical employees of major departments. Have a back-up person for each individual on the team.
  • Elect one spokesperson from the group for communication.
  • In the event of a multi-location organization each location should have a core team or representative that works with the corporate entity.
  • Risk Assessment – Identify key organizational risks in the following areas:
    • Information – What information and information systems are most vital to continue to run the business at an acceptable level?
    • Communication Infrastructure – What communications (email, toll free lines, call centers, VPNs, Terminal Services) are most vital to continue to run the business at an acceptable level?
    • Access and Authorization – Who needs to access the above systems and in what secure manner (VPN, SSL, DR Site) in the event of a disaster?
    • Physical Work Environment – What is necessary to conduct business in an emergency should the affected location not be available? Internal and
    • External Communication – Who do we need to contact in the event of an emergency and with what information?
  • Categorize the key risks by geographic location and the impact of each scenario to critical business systems, business continuance, employees, and accessibility.
  • Recovery Time Process Analysis – Stack rank all business applications, systems and if necessary, physical locations by Recovery Time Objective (RTO) and Recovery Point Objective (RPO) . The Recovery Time Objective (RTO) is the maximum duration of time allowable for complete restoral after a disaster (or disruption) to maintain an acceptable level of business continuity. Recovery Point Objective is defined as the maximum tolerable period in which data can be lost (from its last update or refresh state) from an IT service due to a major incident. The most critical systems to maintaining normal operations during a crisis event will have a LOWER RTO/RPO and a higher stack ranking in priority. For example, the CRM and Order Entry System may have an RTO of 4 hours with the maximum sustainable data loss of 2 hours RPO making this a Priority 1 application whereas system drives and folders for documents may have a lower RTO/RPO of 8 hours and 24 hours.

Use the above Risk Assessment and Recovery Time Process Analysis to use as a guideline in creating your Disaster Recovery Plan objectives. These objectives can then aid in the completion of the remainder of this checklist and ultimately be used to establish guidelines to communicate to the organization.

DATA CENTER CHECKLIST

Cloud-based Data Centers and Applications:

  • Produce a written recovery plan that is hosted remotely in a secure and redundant data center. Schedule and test your plan at least once per year or in accordance with regulatory/compliance requirements.
  • Ensure your deployment can properly meet the Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) outlined by the committee in your planning process. Validate your supplier’s SLA quarterly. The goal should be 99.999% on core applications.
  • Ensure employees can access the hosted environment (both from within the business confines and remotely) during fail-over mode from the designated location/s.

Premise-based Data Centers:

  • Produce a written recovery plan that is stored remotely.
  • Identify water entry areas (including roof exposure) throughout the building and have sandbags available.
  • Employ a non-water based fire-suppression system.
  • Install VESDA smoke detection and thermal detectors.
  • Ensure there are no windows in the data room.
  • Have a fail-safe alarm system.
  • Place high-temperature sensors on fire sprinkler heads if non-water based fire-suppression is unavailable.
  • Provide adequate cooling and ventilation.
  • Keep your data center above street level and place critical servers as high as possible in the rack. If you are in a single-floor building, raise your racks from the floor.
  • Employ multiple internet service/data providers and test for failover regularly.
  • Purchase uninterrupted power supplies and provide for generator access where necessary.
  • Determine how much fuel is required for a pro-longed outage.
  • If you don’t own the property evaluate your landlord’s systems and priorities for refueling.
  • Determine alternate ways to fuel the system should fuel trucks be unable to get to your area for several days.
    • Have back-up fuel contracts
    • Evaluate Natural Gas supply in your area
    • Contract for back-up emergency generators (roll-ups)
    • Parallel power (A+B) for rack hardware, preferably from two different sources
    • Multiple battery line ups with continuous power

Data Back-up

  • If you employ physical tape back-up take the ‘human factor’ out of your recovery. Tape back-ups should be removed daily (pending RTO/RPO objectives) and stored in a secure, easily accessed public building with at least 2-3 individuals having keys to the location.
  • Back-up data to a geographically distant location, either electronically, or ensure physical media is in a diverse location and can be transmitted in a time conducive with your RTO/RPO.

COMMUNICATIONS SYSTEMS: TELEPHONY

Hosted Telephony systems:

  • Employ multiple internet providers and test for failover regularly
  • Verify that critical phone numbers have the ability to Call Forward in an Unreachable condition
  • Pre-deploy additional handsets to remote locations (other offices or home offices) to allow a distribution of calls in the event of an office shutdown

Premise-based PBX:

  • See all component of Premise Based Data Center
  • Prepare a checklist of key telephony vendors to quickly (if possible) re-route calls to enable alternative ring-to locations and numbers.
  • Designated emergency personnel to take company and triage calls.

COMMUNICATIONS SYSTEMS: CALL CENTER

General Items:

  • Identify key business applications required and how call center staff will access these applications from alternative locations.
  • Identify any client, contractual, HR, legal or compliance requirements that must be met for staff working from an alternative location
  • Identify critical call types that must be answered and determine mechanism to segregate those calls
  • Determine minimum staffing requirements for critical call types
  • Identify alternative location(s) to house the staff with the appropriate systems, phones, and work environment
  • Ensure call center staff has the ability to reach/access the alternative location(s)
  • Ensure administrative staff has the ability to remotely change call routing, messaging, and related call center functionality
  • Ensure call center leadership has access to call center monitoring, reporting, and recording
  • Determine situational specific routing and announcements that should be activated for critical call types
  • Determine appropriate messaging for non-critical call types, how these calls will be routed, and who needs to be notified
  • Identify the decision-maker(s) that will enact the disaster recovery plan and how that will be communicated to staff during business hours and outside business hours
  • Identify reports that will be distributed, frequency, and recipients during the DR event
  • Identify criteria for changing call routing, messaging, or moving call types between critical and noncritical classification
Recommended For You
The Evolve IP Compliance CloudTM

Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

 
 
What Our Clients Say
  • “High-level technology, better compliance, cybersecurity, and communication capabilities are expected of all providers of financial services, regardless of size. With the rate of change and costs involved, it is difficult for any size credit union to keep pace. So when we were looking for a cloud technology partner, we emphasized the need to provide to our members with technology solutions that help them compete with larger banks and financial institutions, at a cost they can afford. Evolve IP offers all that, plus broad financial services industry experience and a pedigree of providing first-rate service to support growth and continually enhance the entire member experience.”

    David Frankil, Chairman of the NJCUL Services Corporation and President/CEO of the New Jersey Credit Union League

  • "The people that Evolve IP are more personable; you don't feel like there's necessarily a script when you're talking with them, they’re easy to understand, quick to get a hold of, and they follow through on what they say they're going to do."

    Watch Testimonial

  • "Evolve IP has been a vendor partner that has grown with us, that has helped us, and that you know stands by us and stands by their word."

    Watch Testimonial

  • "I was a bit of skeptical because I've been told that by sales guys before...but you've all came through on every one of their promises and not only that, but even throughout our subsequent years of working with us as partners, you’ve stepped up to the plate whenever we needed something and provided a helping hand"

    Watch Testimonial

  • "…we were assigned a project manager for our implementation they weren't just force-feeding one process down. they listened, they work with us, they adjusted schedules and they held our hand every step of the way…"

    Watch Testimonial

What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.

Gartner

We deploy best-of-breed solutions including: Disaster Recovery, Contact Center, Unified Communications, DaaS, IaaS. Our services are analyst-acclaimed, vendor-validated, client recommended and award-winning.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.

Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

Latest Press Releases

Organizations Shift to Welcome Millennials and an Evolving Work Force
May 23, 2019 / Rob Flores
In a recent article, the Associated Press highlights Evolve IP and Guy Fardone, who recognizes millennial’s need for continuous growth, opportunity advancement, and most importantly, a comfortable and balanced work…
Evolve IP Nears Completion of Cisco BroadCloud Calling Certification; Delivery of Cisco Webex™ Calling and Meetings solutions and Cisco Open SIP MPP Phones Planned for Q2 of 2019
April 8, 2019 / Evolve IP
Accreditation Provides Company with Deeper Access into Cisco’s Ecosystem of Cloud and Hosted Clients WAYNE, Pa. — April 8, 2019 — Evolve IP®, The Cloud Strategy Company™, today announced that…
Evolve IP Awarded With 2019 Technology and Innovation Award By The Philadelphia-Israel Chamber of Commerce
April 4, 2019 / Evolve IP
Israeli Technology Team and Intellectual Property Acquisition Fosters International Collaboration and Drives Increased Revenues WAYNE, Pa.—April 4, 2019 — Evolve IP®, The Cloud Strategy Company™, today announced that it was recognized…
Evolve IP Expands Cloud Communications via Jog.ai Acquisition
April 2, 2019 / Evolve IP
CRN highlights Evolve IP’s latest acquisition of Jog.ai, a speech analytics and natural language tech firm out of Austin, TX. Evolve IP plans to use the technology to give its…
View More
close

Contact Us

or Call 1.877.459.4347