Enterprise Voice Channel in Zendesk
For businesses wanting to serve customers across a variety of channels (email, chat, social media, voice, etc.), the combination of Evolve IP’s world-class hosted Call Center and Zendesk’s award-winning customer service platform is the Enterprise-quality solution of choice.This solution enables your organization to deliver a truly exceptional multi-channel contact center and customer service experience.
With many communication channels available, customers still predominantly choose voice and score it with an 88% satisfaction rating. Maintaining or even improving these customer satisfaction ratings is critical for businesses.