With Evolve Recap, businesses can analyze data points across conversations, capture critical attributes of the call & improve customer and employee interactions, all in a simplified, automated, compliant manner.
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Evolve Recap is our speech analytics platform, which takes your calls that are recorded and creates an interactive script. It delivers actionable insights that can be used to enhance decision making, support training initiatives, and transform customer experiences. With timely, useable data from Evolve Recap, enterprises can pinpoint problem areas, discover new trends and opportunities, and create smarter business communications for their organization.