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2021 Gartner® Magic Quadrant™ for
Contact Center as a Service

Evolve IP, recognized for the 5th time in the Gartner Magic Quadrant for Contact Center as a Service.
Download your copy today to evaluate the CCaaS providers for 2021.


As per Gartner “Spurred by the pandemic, demand for CCaaS solutions is moving upmarket”. We believe this Magic Quadrant report will help you:

  • Evaluate the 12 technology provider’s strengths and cautions with your specific needs
  • Get quickly educated about the market’s leading technology providers and their ability to deliver on what end-users require today and in the future
  • Understand how CCaaS solution providers are competitively positioned and the strategies they are using to compete for end-user business

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Evolve IP.

Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 9 August 2021

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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