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HOP Case Study Evolve IP

HOP Energy Case Study

HOP Energy Improve Service Levels, Productivity, and Analytics to Drive Insight-based Decisions using Cloud Call Center Solutions, Unified Communications and Workforce Management Solutions.

BUSINESS SITUATION
The company struggled to meet Service Level Agreement KPIs for answering calls, and was challenged by staffing issues. A unified communications solution and workforce management suite were required to improve customer experiences and reduce costs.

SOLUTION
The Evolve IP unified communication solution provided visibility and reporting with sophisticated call recoding capabilities. Coupled with the Monet WFM solution, HOP Energy gained measurable improvements for both customers and for HOP Energy’s bottom line.

Summary

PRODUCTS
• Unified Communications as a Service
• Cloud Contact Center
• Workforce Management Solution

BENEFITS
• Ability to manage all call centers as a single organization
• Greater insight into business demands and staffing needs
• Drastic reduction in call answer speeds
• Call abandonment rate reduced to approximately 33% of previous
levels

Samples

 

Clients We Work With

  • Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.

    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.

    Best!

    Steve Murphey, Vice President

  • Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

Awards & Recognition

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Latest Press Releases

Evolve IP Recognized in Gartner's Market Guide for Midmarket Unified Communications as a Service, North America
January 11, 2018 / Evolve IP
Delivers Award-Winning UCaaS Solution Globally Via Worldwide Sales and Support Offices and Expanded Partner Relationships WAYNE, Pa.—January 11, 2018—Evolve IP, The Cloud Strategy Company™, today announced that the company was recognized in…
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January 11, 2018 / Evolve IP
Mr. Gravina Remains as Executive Chairman of the Board; Guy Fardone Transitions to CEO WAYNE, Pa.—January 11, 2018—Evolve IP®, The Cloud Strategy CompanyTM, today announced that Thomas J. Gravina has retired as…
Evolve IP® Achieves HITRUST CSF Certification
January 3, 2018 / Evolve IP
Becomes First Cloud Solutions Provider to Offer a HITRUST CSF Certified Environment for Both Communications and Computing Services WAYNE, Pa.—January 3, 2018—Evolve IP, a leading provider of cloud solutions to…
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