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Microsoft Teams Voice Continuity Capabilities

UCaaS

Overview

The rapid increase in remote and hybrid work has made it even more critical for businesses to ensure that their employees, clients and partners can always stay connected. In the unlikely event that Microsoft Teams is unreachable, businesses can continue to make and receive calls by leveraging  XTIUM voice continuity capabilities and 24x7 support.

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Why choose XTIUM for Microsoft Teams Direct Routing?

XTIUM has been delivering Microsoft Teams Direct Routing since it was first available and quite simply, we’re the experts. Our solution is a native integration between the Microsoft Cloud, and XTIUM Global Voice Cloud, and that means it works everywhere, on every device without 3rd party bots or browser concerns. XTIUM can tailor the solution to integrate your traditional communications needs. Our head start in the market also means we provide features that others cannot in the Teams end-user environment so employees can Work Anywhere, securely, and productively

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Continuity Options  If Teams is Unreachable
Platform-Level-CapabilitiesPlatform Level Capabilities
  • Calls can be redirected at group or user level
  • Voice mail and auto attendants can be supported (with appropriate XTIUM licenses)
Handset-OptionsHandset Options
  • XTIUM supported SIP endpoints remain registered
  • Receptionist / SIP extensions supported
  • Hybrid (SIP/Teams) phones supported
Call-forwardingCall forwarding
  • Calls can be forwarded and customized per end-user
  • Calls can be on-net or off-net numbers (other locations or cellphones)
Outbound-survivability-optionsOutbound survivability options
  • SIP Phones remain supported
  • Soft Client (BRIA, UC1, Other SIP) can be supported
  • Remote office can be utilized
Note:
  • Continuity options can be configured and invoked by client through the XTIUM O5 Admin Portal
  • Our Teams Standard or Plus license needed for user level call redirection, SIP handset compatibility, call forwarding and outbound survivability
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