Request Information

Request Information

or Call 1.877.459.4347
Upcoming Events
Budgeting for Cloud in 2018 | 10/25/2017
HITRUST & Cybersecurity 2018 | 11/14/2017
2018 CIO Strategy Forum at Gartner | 12/06/2017

Monarch Recovery Case Study

Cloud call center and innovative bonding service from Evolve IP provide total visibility for improved customer support, increased efficiency, and better long-term planning.

Summary

Brian Holmes, director of IT at Philadelphia-based accounts receivable management company, Monarch Recovery, was not born with perfect, 20/20 vision yet it was critical for Holmes to have total visibility into the company’s interaction with customers. As a financial services firm, Monarch operates in a highly regulated environment where transparency and accurate call reporting are crucial to ensure compliance and mitigate risk. However, until Monarch made the switch to cloud-based call center services from Evolve IP, Holmes was essentially flying blind.

Download the full case study for the rest of the story.

Samples

 

Clients We Work With

  • Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.

    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.

    Best!

    Steve Murphey, Vice President

  • Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

Awards & Recognition

View More

Compliance & Certifications

View More

Latest Blog Posts

Importance of Omni-Channel Communication | Evolve IP
Importance of Omni-channel Communication
September 8, 2017 / Foram Joshi
It’s common sense...keep customers happy and they stay. Make them unhappy and they walk away. But what you might not…
Key Steps on Call Center Reporting & Analytics
Key Steps on Call Center Reporting & Analytics
August 22, 2017 / Rich Fox
Key Steps to Improving your Call Center Reporting Understand the available data: You need to understand the underlying data that…
Evolve IP is on a Roll!
August 18, 2017 / Erika von Hoyer
We are thrilled to announce that Evolve IP has once again made the Inc. 5000 list as one of the fastest growing…
View More

Latest Press Releases

Evolve IP Acquires Clearlogin
October 17, 2017 / Rob Flores
The Inquirer recognizes Evolve IP’s recent acquisition of Clearlogin, an identity authentication provider based in Mountainside, N.J. This move enables Evolve IP to offer identity management software integrated into its…
Evolve IP Acquires Identity Authentication Technology Leader Clearlogin
October 17, 2017 / Evolve IP
Solution Delivers Secure, Compliant Single-Sign-On and Access Management Tools For 4,000+ Pre-Integrated Applications WAYNE, Pa. — October 17, 2017 — Evolve IP, The Cloud Strategy Company™, today announced that it…
The Construction Industry Eases into the Cloud
September 26, 2017 / Rob Flores
Construction DIVE cites Evolve IP's David Lawson on the importance of cloud strategy, integration and oversight. As the construction industry migrates into the cloud, it becomes clear that an upfront strategy…
View More
close

Contact Us

or Call 1.877.459.4347