Summary

Brian Holmes, director of IT at Philadelphia-based accounts receivable management company, Monarch Recovery, was not born with perfect, 20/20 vision yet it was critical for Holmes to have total visibility into the company’s interaction with customers. As a financial services firm, Monarch operates in a highly regulated environment where transparency and accurate call reporting are crucial to ensure compliance and mitigate risk. However, until Monarch made the switch to cloud-based call center services from Evolve IP, Holmes was essentially flying blind.

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