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Queue Callback (QCB) Savings Calculator

Improve metrics. Reduce costs. Value customer time.

Queue Callback enables you to optimize your customer experience by offering callers the ability to request a callback based on your call center conditions. The Queue Callback calculator will provide you with a savings and ROI estimate based on a variety of factors including: call volume, wait & talk times and cost per call.

Why Queue Callback?

This application improves customer satisfaction by providing an alternative to waiting on hold for an agent to become available. This convenience provides a better overall customer experience for your organization that is valued across all industries. Liberate your caller from waiting in queue and allow them to opt-in to receive a call back from an available agent.

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Helping enterprise IT focus on business results, not infrastructure

  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

    View Case Study

    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

    View Case Study

    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with integrated platform

    View Case Study

    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

Simplify and future-proof your technology footprint with Evolve IP

It's nearly impossible to stay on top of every technology change. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

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