Queue Callback (QCB) Savings Calculator
Improve metrics. Reduce costs. Value customer time.
Queue Callback enables you to optimize your customer experience by offering callers the ability to request a callback based on your call center conditions. The Queue Callback calculator will provide you with a savings and ROI estimate based on a variety of factors including: call volume, wait & talk times and cost per call.
Why Queue Callback?
This application improves customer satisfaction by providing an alternative to waiting on hold for an agent to become available. This convenience provides a better overall customer experience for your organization that is valued across all industries. Liberate your caller from waiting in queue and allow them to opt-in to receive a call back from an available agent.