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RxBenefits Gains Business Insights With Advanced Contact Center and Scalable Unified Communications

Leverages Evolve IP’s OneCloud™ platform for integrated cloud communications solutions and future cloud computing needs

Healthcare v1

The Challenge

With massive changes taking place due to The Affordable Care Act, and a volatile political environment, RxBenefits found itself growing rapidly but still reliant on legacy communications systems and IT infrastructure. In addition to addressing immediate needs to handle their growth, RXBenefits desired a comprehensive cloud strategy integrating communications, computing, security, and network access to ensure business continuity and reliable, secure growth into the future

The Solution

• The Evolve IP OneCloud™

• Cloud Connect

• IP Phone Systems

• Unified Communications

• Contact Center

• SD-WAN Cloud Connect

Overview

RXBenefits was relying on an unreliable, antiquated Digium Switchvox Phone System that didn’t scale. In addition, their rapidly growing contact center was unable to provide advanced reporting and business analytics, and didn’t support a remote workforce

Customer Profile

Over the last three decades, RXBenefits has helped protect the interests of employers by helping them successfully navigate the constantly changing landscape of pharmacy benefits. A leading, national expert on procurement and administration, the company has helped hundreds of employers obtain quality, affordable prescription coverage enabling them to retain and attract talented employees to support their future success.

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