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2015 State of the Desktop Survey

They say you need to like the people you work with because you spend more time with them than with your own family each week. It’s just as important to like the technology you are working with each day, most importantly for office workers, your desktop. And, if you ever need to work remotely or from the road, your mobility-enabling technology is just as important. Since virtual desktops hit the market, they have followed what Gartner refers to as the typical “technology hype cycle,” presently placed hosted virtual desktops on the “Slope of Enlightenment.”**

As we see that hosted virtual desktop solutions – i.e., Desktop-as-a-Service (DaaS) and Virtual Desktop Infrastructure (VDI) delivered as a service – are ascending the “slope of enlightenment,” we determined it to be the ideal time to implement our 2015 State of the Desktop Survey with 1,031 executives and IT professionals.

Evolve IP’s 2015 State of the Desktop Survey examined the types of desktops being used today and the levels of awareness and adoption of virtual desktops in North American organizations.

Specifically we looked at:

  • Types of desktops being utilized
  • Knowledge levels of various virtual desktop technologies
  • Devices being used to access virtual desktops
  • Desktop budgets
  • IT staff time spent handling desktop issues
  • Benefits of virtual desktops

A total of 1,031 respondents participated in the web-based survey. Fifty-five percent of the respondents were from organizations with between 100-2,000 employees; 22 percent from organizations with less than 11-99 employees; 17 percent from organizations with more than 2,000 employees and 6 percent from organizations with 1-10 employees.


2015-State-of-the-Desktop-Survey1**Gartner Hype Cycle “Slope of Enlightenment”: More instances of how the technology can benefit the enterprise start to crystallize and become more widely understood. Second- and third-generation products appear from technology providers. More enterprises fund pilots; conservative companies remain cautious.


Key Findings

  • Of those organizations not presently using virtual desktop, 32.5 percent plan to move their employees to some type of virtual desktop within the next three years.
  • Ninty-seven-and-a-half percent of those using DaaS or VDI are satisfied with it.
  • The overall level of awareness about virtual desktop options is low, with 26 percent of those surveyed claiming no knowledge about Desktop-as-a-Service (DaaS) before taking this survey.
  • Awareness is notably lower with C-Level executives as compared to IT professionals. Thirty-nine percent of executives had no knowledge of DaaS before taking our survey, compared to just 12 percent of IT professionals.
  • Although the awarenesss is low, the need for virtual desktop and remote monitoring and management (RMM) solutions is high, as respondents are looking to reduce time spent managing desktops, reduce budget spent on refreshing traditional desktops and enabling BYOD and mobility. In fact, 59 percent of respondents using virtual desktops claim mobility as a leading benefit and another 42 percent say the same about the cost savings they enjoy.
  • The leading benefit of virtual desktops selected by respondents (59 percent) is mobility enablement.
  • Nearly five-in-10 executives working with virtual desktops who have this solution deployed note cost savings as a main benefit of virtual desktops.
  • The majority of IT professionals (63.5 percent) using virtual desktops say that virtual desktop solutions benefit them with time savings and efficiency.
  • The majority of organizations (65.5 percent) are still using VPN to access their work files to work remotely versus 18.5 percent that are using virtual desktops for mobility enablement.

Awareness of RMM, DaaS and VDI

We began our survey by determining the level of knowledge our survey respondents have about Desktop as a Service (DaaS), Virtual Desktop Infrastructure (VDI) and Remote Monitoring & Management (RMM) solutions. Respondents are most knowledgeable about RMM, with 57.5 percent considering themselves moderately to very knowledgeable.

They are least knowledgeable about DaaS, with 26 percent claiming they had no knowledge before reading our description. These results signify that there is a significant need for education about DaaS technology.

There is a clear difference in awareness when looking at company size. Organizations with 10 or less employees are markedly less knowledgeable about virtual desktop solutions than larger organizations. For example, half of organizations (49 percent) with 10 or less associates have no knowledge about VDI, while only 6.5 percent of respondents at companies with 2,001-5,000 employees said the same.

Adoption or RMM, DaaS and VDI

When looking at the adoption rate of virtual desktops today, we note that 36.5 percent of respondents have adopted some level of virtual desktops, yet, most are not deploying across their entire organizations.



This is not surprising given that many companies are not always prepared or comfortable to go “all in” with the cloud upfront. Commonly, companies will begin with a pilot program or leverage virtual desktops for a single work group, department or satellite office. Once that beta group has found the solution to be sound, it is rolled out to others in the organization.

Evolve IP Notes
With an RMM solution, both virtual and traditional desktops can be monitored and managed, which enables organizations all the time they need to test virtual solutions before rolling them out company-wide.

Deployment of Only Traditional Desktops

The majority of organizations that are only using traditional desktops are deploying a combination of towers and laptops (72 percent), while 13% of those are utilizing only tower desktops. As mobility needs continue to grow, we see the use of tower desktops continuing to decline.



Evolve IP Notes
Although less than one percent of those surveyed are completely practicing BYOD, our prior survey on Mobility and BYOD found that 47 percent of those surveyed are active BYOD participants with 13 percent having devices administered / secured by their organization’s IT staff. When we compare the data from that survey with this survey, we hypothesize that the 13 percent of organizations using only tower desktops today will likely skip over the evolution to using laptops and go directly to a BYOD model, using Mobile Device Management (MDM) to manage users and secure company data.

Of those organizations not presently using either DaaS or VDI at all, nearly one-third of them (32.5 percent) plan to move their employees to some type of virtual desktop within the next three years.



The leading reason that those who claim they will never move their organization to virtual desktops is that they don’t have the mobility requirements to justify it. Although that may be true today, our 2014 Mobility and BYOD Survey revealed very high percentages of mobility and BYOD programs, indicating that there will be a greater need for these programs going forward. The second leading reason is that they don’t know enough about it.

On the other hand, there are many compelling reasons why they should move to virtual desktops, including:

  • 83.5 percent feel their users would be comfortable with the technology, which implies that once organizations decide to implement a virtual desktop solution, user adoption will not be an issue.
  • 92.5 percent claimed that they prefer an OPEX model, which illustrates that they would be great candidates for a DaaS solution, since it is paid for via a predictable, per-user, monthly spend.
  • Despite the fact that the survey results indicate that there is a great lack of knowledge about virtual desktops, with 20 percent claiming that as their reason for not considering virtual desktops, it is interesting that only 10.5 percent of the respondents claim that a lack of trust in the technology is their reason.

83.5 percent feel their users would be comfortable with the technology




Evolve IP Notes
Evolve IP’s 2014 Mobility and BYOD Survey revealed that almost all businesses (95 percent) either support or enable mobility, work from home, and / or BYOD programs. Nearly half of the 566 business professionals surveyed (49 percent) stated that their company provides a cell phone and / or tablet for work use, while another 47 percent bring their own devices. Thirteen percent use their own cell phone and / or tablet for work use, but it is administered / secured by the IT staff of their workplace.

As mobility requirements continue to grow and as employees become more educated, it is clear that adoption of VDI and DaaS will steadily increase in the coming years.

Organizations Using DaaS or VDI

The results of the survey indicate that the organizations presently using virtual desktops are very satisfied with the solutions and are reaping the mobility benefits they provide. In fact, 97.5 percent noted that they are satisfied with their virtual desktop solution.

Virtual desktop solutions have enabled these organizations’ associates to work remotely during severe weather incidents, outages, and other unplanned situations, circumventing critical downtime to their businesses.

When looking at the percentage of staff that is presently using virtual desktops, we see that the majority of organizations have less than half their staff working on virtual desktops. This is not surprising, given that many organizations start using virtual desktop solutions in test programs, with just a segment of the staff, before fully adopting and rolling out to the rest of the organization. Other organizations deploy virtual desktops to knowledge workers, but choose to provide traditional desktops or laptops to their associates who are using graphicintensive programs and don’t have mobility requirements.



Looking at the same results broken down by company size, it is noteworthy that small businesses (those with 10 or less employees) have a higher percent of their staff using the solution when compared to mid-size and larger organizations. Nearly half (44.5 percent) of those organizations with virtual desktops in place with 1-10 employees have more than 40 percent of their staff using virtual desktops. In fact, 22 percent of these organizations have 60 percent or more employees on virtual desktops. Additionally, just 11 percent of this segment only have 10 percent or less of their employees on virtual desktops.

This is not surprising as historically, small businesses have been adopters of cloud-based solutions of various types, inherently needing such benefits as an OPEX low monthly fee model, reduced need for internal IT administration, and more.

The survey also indicates that the second highest usage rate is large enterprise companies (those with 5,000 or more employees) where 27 percent have more than four-in-10 users on virtual desktops. This segment also had the second lowest percentage (24.5 percent) that only have 10 percent or less of its associates using virtual desktops.



A vast majority (72 percent) of those organizations that are at least partially virtualizing their desktops are using self-hosted VDI, while just 4.5 percent are using DaaS today.



The majority of employees using some type of virtual desktop, are accessing their DaaS or VDI desktops via laptops (77.5 percent.) However, it is interesting to note that 35.5 percent are using much less expensive and highly portable notebooks or Chromebooks for access, and another 44 percent are accessing their virtual desktops via an iPad. This indicates that organizations are indeed taking advantage of the mobility and BYOD enablement offered by virtual desktop solutions.

When asked what organizations like most about their virtual desktop solution, the leading benefit was mobility, with 59 percent. This was followed closely by time savings/efficiency at 55.5 percent.



Six-in-10 of those organizations that are using virtual desktops say they have used them to enable staff to work remotely during an outage or severe weather incident or other business disruption.



Half of the organizations surveyed (49.5 percent) refresh their employees’ computers every four to five years and another 39.5 percent do so every two to three years. As more businesses adopt virtual desktops in the coming years, we expect to see these percentages change; because no software needs to be required locally on the hardware, virtual desktop solutions extend the life of desktop hardware. Additionally, DaaS and VDI – as well as Remote Monitoring and Management (RMM) solutions – enable organizations to allow their BYOD programs to extend from cell phones to laptops and tablets.



More than a third of those surveyed (37 percent) are allocating between 20 and 50 percent of their budget on desktop hardware.



infographic12Four-in-10 (40.5 percent) of the organizations polled with 100 or more employees are spending $100,000 or more annually on desktop hardware and software for their employees.



infographic13Twelve percent are spending half their time or more dealing with their organizations’ desktops (including upgrades, researching and making purchases, installation of hardware and software, trouble shooting and dealing with user issues, etc.) Another 43.5 percent are spending between 21-50 percent of their time doing the same.




When comparing those organizations using just traditional machines to those using virtual desktops, we conclude that those using traditional spend more time handling desktop issues than those organizations using virtual desktops. In fact, 11.5 percent of those using only traditional machines are spending more than 50 percent of their time dealing with desktops, while none of those using virtual desktops spends the same amount of time.



Additionally, the majority (57.5 percent) just using virtual desktops spend less time dealing with desktops, in comparison to those managing traditional desktops.




infographic16The leading method organizations use today to remotely access their desktop applications and files is VPN at 65.5 percent. Thirty-eight-and-a-half percent of them access the VPN via a company-provided laptop and 27 percent via their personal computer. Eight percent of those surveyed are not able to work remotely at all – 3.5 percent because they are only able to access their programs and files at the physical office and 4.5 percent because the organization does not authorize staff to work remotely.



Evolve IP Notes

This survey found that 65.5 percent of organizations are still using a VPN to access their network versus 18.5 percent that have some users on virtual desktops and are able to access their entire desktop image on any device.

Historically a VPN has been the solution of choice to enable worker mobility but as many users have discovered the technology has significant limits. For example:

  • VPN-enabled device required : Users are required to download files and save them locally in order to work on them. Plus, while a VPN provides access to files on the corporate network, you can’t access your work desktop applications locally over the VPN. If you’re suddenly stuck at home without your CPU due to a sudden snowstorm or sick child you won’t be getting any work done.
  • Bandwidth issues limit productivity: While a VPN provides you with access to your company’s network, the experience is dependent on the functionality of your machine and the traffic running through the VPN at the time. Events that cause a significant spike in use will also cause a significant degradation in performance.
  • Inherent security risks: Many executives and business end-users have a misconceived notion that the VPN is an encrypted tunnel between their device and the network. In actuality, although your communication is encrypted over a VPN, there are still risks to passing along viruses or malware. And, the more open tunnels there are into your environment, the more paths are opened that have access to it. If you don’t have local virus protection or a firewall, you are endangering the corporate network.

As you would expect with newer, more advanced mobility technologies the drawbacks to a VPN have been mitigated:

  • Persistence: With a virtualized desktop, you are logging into the actual desktop you use every day at the office, and your documents are already open and ready to be worked on.
  • Productivity: Users are more productive and able to ‘work from anywhere’ using the device of their choice; just as if they were in the office. IT professionals spend less time updating and fixing user hardware and are able to focus on strategic projects that help build the business.
  • Security: With a virtual desktop solution, the device you are using never actually touches the desktop – it is simply being accessed via a client or web-browser. Since many offerings feature built-in antivirus and malware protection for the virtual desktop, those security elements are not as necessary on the user device. End users access their full desktops via a client or web browser via secure SSL.
  • Convenience: There’s no need for users to lug home a laptop – they can login to their exact desktop from a home CPU, laptop or tablet. For IT professionals, the centralization furnished by virtual desktops provide significant administrative advantages that include easier provisioning, troubleshooting and updates.
  • Cost: Virtual desktops allow companies to extend the life of their current hardware and, when the time comes, replace expensive towers and laptops with more cost-efficient devices.

In conclusion, a virtual desktop is a more efficient and secure technology to keep employees productive outside the four corporate walls. With DaaS or VDI, you can deliver a consistent, highly-functional environment to end-users on any device – including Mac devices – from any location. You will mitigate user-productivity issues, regardless of device and enable users to use their own devices.


infographic17When reviewing how desktops are being managed, the majority of organizations (53.5 percent) are managing their desktop environments manually / physically, in person, and another 15.5 percent are allowing end-users to manage their own desktops, and IT is only managing in reactive situations. It’s also notable that nearly one-in-four of those surveyed (22 percent) are using a Remote Monitoring and Management (RMM) solution to manage their desktop environment.





Evolve IP Notes
With more than three-quarters of organizations managing their IT solely internally and another 16.5 percent managing their IT partly internally and partly with outsourced or remote IT staff, those organizations’ IT associates would be able to work more efficiently if they deployed an RMM solution.

The survey results reveal a direct correlation between the size of an organization and the percentage using an RMM solution. For example, just 12.5 percent of companies with 11-99 employees utilize RMM, while 40 percent of companies with more than 5,000 employees use RMM.



Evolve IP Notes
Only two-in-10 are leveraging the capability of RMM, which is more efficient than the 53 percent physically managing at the deskside and more secure than the 15.5 percent allowing users to administer and manage their own desktops.

Server Room vs. Board Room

There is a marked difference in awareness about virtual desktop solutions and RMM between IT professionals and other executives (CEOs, COOs, CFOs) Nearly four in 10 executives had no knowledge of DaaS before taking our survey, compared to just 12 percent of IT professionals.



infographic21When looking at smaller organizations, executives are far less knowledgeable about DaaS and VDI than IT professionals. For example, looking at companies with 11-99 employees, 42.5 percent of executives have no knowledge about DaaS, versus just 19 percent of IT professionals. Similarly, looking at companies with 10 or less associates, 51.5 percent of executives have no knowledge about VDI, versus just 15.5 percent of IT professionals.

When comparing the responses of executives to those of IT professionals, 43 percent of IT pros plan to move some users to virtual desktops compared to 28 percent of executives within the next three years. That number jumps to a 24 percentage point difference when looking out to five years, with 60 percent of IT pros compared to 36 percent of executives.






Reasons Stated for Not Deploying Virtual Desktops

infographic22When comparing reasons given by executives to those given by IT professionals, there are marked differences. While the majority of IT professionals (54 percent) stated they don’t have any mobility requirements, the leading reason for executives was a tie between not having mobility requirements and not knowing enough about it, each at 31.5 percent. There was also a notable difference between the two audiences in regard to their trust of the technology; 25 percent of executives claim they don’t trust the technology versus only 8.5 percent of IT professionals.

There is a predictable difference between executives and IT professionals in regard to their favorite benefit of a virtual desktop solution. The leading benefit for executives is “Mobility” with 64.5 percent, while the leading benefit for IT professionals is “Time savings / efficiency” with 63.5 percent.




There is a noted lack of awareness as to how much is actually being spent on desktop hardware and software by the executives at organizations with 100 or more employees. Specifically, 26.5 percent of IT pros report spending more than $200,000 on hardware and software, while only 10.5 percent of executives believe their organizations are spending this much. These results clearly indicate that executives are not aware of how much of their organizations’ IT spend is actually going toward desktop hardware and software.

Evolve IP Notes
If executives were better informed about the amount spent annually on their employees desktops, they might move more readily toward a VDI or DaaS solution, which would reduce those costs.



The survey revealed a notable difference in perception of IT professionals versus executives in regards to the amount of time IT staff spends dealing with desktops.

While 20.5 percent of IT professionals claim to spend 10 percent or less of their time dealing with desktops, executives believe that 40 percent spend 10 percent or less. This difference clearly signifies that executives are not aware of the amount of time their IT team actually spends handling desktop issues.




As other cloud services, such as cloud-based CRMs and Voice over IP phone service, reach rapid adoption, Evolve IP sees virtual desktop solutions (i.e., DaaS and VDI) heading onto the same path. Our survey results indicate that 26 percent of those surveyed claimed no knowledge about Desktop-as-a-Service (DaaS) before taking this survey. Those that are familiar are working toward adoption with 32.5 percent of those organizations not presently using DaaS or VDI planning to move to virtual desktops within the next three years.

There were many notable differences in the survey results between executives and IT professionals. Awareness about virtual desktop technologies and remote monitoring and management solutions is notably lower with executives as compared to IT professionals. In fact, 39 percent of executives had no knowledge of DaaS before taking our survey, compared to just 12 percent of IT professionals.

Despite a low rate of adoption for these technologies today, the need for virtual desktop and remote monitoring and management (RMM) solutions is high, as respondents are looking to reduce time spent managing desktops, the budget spent on refreshing traditional desktops, and enabling BYOD and mobility.

The leading benefit of VDI and DaaS stated by survey respondents is mobility enablement. However, the majority of organizations (65.5 percent) are still using VPN to access their work files to work remotely versus 18.5 percent that are using VDI or DaaS for mobility enablement. Drivers for virtual desktops versus VPN include a more efficient and secure way for companies to keep employees productive outside the four corporate walls. As organizations begin to learn more about the benefits of virtual desktops, Evolve IP expects mobility needs to contribute greatly to driving the adoption of virtual desktops.

Lastly, executives identified the associated cost savings as the main benefit of virtual desktops, while IT professionals are benefitting most from the time savings and efficiency they gain. With benefits that speak to the most pressing pain points that every organization seeks to mitigate, it’s just a matter of time before virtual desktop reaches wide adoption.

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The Evolve IP Compliance CloudTM

Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

What Our Clients Say
  • "Yesterday was, perhaps, my busiest day of client interaction either by phone or email since I have been a PM, and I don’t think any of my clients knew I was working from home unless I told them. I was also able to do trades behind the scene and interact with my team. So, for me, the technology has been working great. As an old guy, I am constantly dazzled by technology in general, but being able to do this stuff from home is amazing!"

    James C. Hunter, CFA, CFP, AIF, Senior Portfolio Manager, Principal

  • "Hey, IT people, As I’m working away in my home office, I just wanted to say thanks to you for all you’re doing, and have done in the past, to make it possible for us to run our company virtually. Not many of us JICers have jobs that everyone in the firm sees and could stop us from doing business. But you have this job, and do it well. Thank you for having the foresight and wisdom to get us in a position to succeed in a pandemic! You’re awesome."

    Michael D. Barnes, Esq., CTFA President, Principal

  • “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    - Ken Schultz, CIO Ogletree Deakins

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  • "The people that Evolve IP are more personable; you don't feel like there's necessarily a script when you're talking with them, they’re easy to understand, quick to get a hold of, and they follow through on what they say they're going to do."

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  • "Evolve IP has been a vendor partner that has grown with us, that has helped us, and that you know stands by us and stands by their word."

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What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.


We deploy best-of-breed solutions including: Disaster Recovery, Contact Center, Unified Communications, DaaS, IaaS. Our services are analyst-acclaimed, vendor-validated, client recommended and award-winning.


Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.


The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.


While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.


Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.


Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype,, YouTube, Palo Alto Networks and eBay would change the way we live and work.


Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

Latest Press Releases

Evolve IP Enhances Its Microsoft Teams and Cisco Voice Direct Routing Platform
September 22, 2020 / Evolve IP
Evolve IP announced that it has integrated SMS business messaging and voice recording with AI speech analytics into its Microsoft Teams direct routing platform.
Evolve IP Integrates Business Messaging Into Microsoft Teams; Enhances Microsoft’s Direct Routing Solution
September 17, 2020 / Evolve IP
Evolve IP® announced that it has launched a fully-integrated SMS / business messaging platform for its Microsoft Teams Direct Routing solution.
Evolve IP® Named For Eighth Time to the Inc. 5000 List of Fastest-Growing Private Companies
August 12, 2020 / Evolve IP
Evolve IP®, the world's leading provider of Work Anywhere™ solutions, today announced that it has been named to the Inc. 5000 for the 8th time since 2012.
Evolve IP Delivers World’s Only Omnichannel Contact Center Integrated with Microsoft Teams and Virtual Workspaces
August 5, 2020 / Evolve IP
Evolve IP®, the world's leading provider of Work Anywhere™ solutions; today announced that it has integrated the omnichannel Evolve Contact Suite with Microsoft Teams and the company's virtual Workspaces...
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