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Trends on Adopting Web Chat & Chat Bots as a Channel of Communication

Trends on Adopting Web Chat & Chat Bots as a Channel of Communication

Most web chat (or instant messaging / IM) sessions act by offering a live assistance option to the process of web browsing. Like email, it has been around for many years, but only very recently has started to grow volumes to the extent where it has become a mainstream channel.

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