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Resource Library

Looking for more information on our products and services? Welcome to Evolve IP’s resource library. Here you’ll find a variety of resources including white papers, webinars, case studies, data sheets, and more.

Future-Proof Your Business With The Ultimate Omnichannel Contact Center Strategy

The Ultimate Omnichannel Contact Center Strategy Webinar

If you have a call center then you know that most customers today are demanding the ability to use their preferred channel (calls, email, chat, web callback, web chat, social, etc.) to communicate with organizations. According to research, businesses that have an omnichannel contact center strategy in place retain an average of 89% of their customers. In this webinar, Rich Fox, VP of Contact Center Solutions, Evolve IP addresses the following points:

  • The Need & Drivers for an Omnichannel Contact Center
  • Challenges of Adopting an Omnichannel Model
  • Key Criteria to Consider a Contact Center Provider
  • How to Increase Customer Engagement Using Omnichannel
  • The Ultimate Tips & Strategies to Maximize Omnichannel Experience for your Contact Center
  • and more!
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Listening To Needs. Solving Complex Challenges.

Helping enterprise IT focus on business results, not infrastructure

  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

    View Case Study

    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

    View Case Study

    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with integrated platform

    View Case Study

    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

Simplify and future-proof your technology footprint with Evolve IP

It's nearly impossible to stay on top of every technology change. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

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