Unifying the Contact Center
Historically, enterprises use to deploy their contact center on top of their PBX. But with the rise in competition and with an increased focus on customer experience, most organizations are looking to deploy a ‘unified’ or an ‘integrated’ contact center solution. A unified contact center solution allows businesses to avoid the typical challenges faced by an Overlay contact center model.
Download this cloud brief and learn about the common pitfalls of an over-the-top (OTT) contact center.