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5 Things You Should Know Before Migrating To The Cloud

Watch the on-demand version of this 24-minute webinar and find out if you’re ready to take advantage of the cloud.


Most businesses are considering moving to a cloud-based call center to improve customer experience, reduce expenses and optimize employee productivity. Often times, organizations aren’t sure of the challenges and changes to expect when moving to a cloud call center. Is your organization considering a cloud-based call center as part of their 2017 budget?

In this webinar, you will learn about:

  • The challenges to be addressed to ensure a smooth transition to the cloud
  • Quality of Service (QoS) and why it’s critical to understand
  • Change Management i.e. impact of this technology on the organization
  • How to prepare for the big cutover day
  • Game-changing doors that will open up for your cloud call center

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