Overview
Most businesses are considering moving to a cloud-based call center to improve customer experience, reduce expenses and optimize employee productivity. Often times, organizations aren’t sure of the challenges and changes to expect when moving to a cloud call center. Is your organization considering a cloud-based call center as part of their 2017 budget?
In this webinar, you will learn about:
- The challenges to be addressed to ensure a smooth transition to the cloud
- Quality of Service (QoS) and why it’s critical to understand
- Change Management i.e. impact of this technology on the organization
- How to prepare for the big cutover day
- Game-changing doors that will open up for your cloud call center
