Sneak peak into Evolve Recap

While most businesses have sufficient data available, what they lack is the time & ability to turn that data into actionable insight. With Evolve Recap, businesses can analyze data points across conversations, capture critical attributes of the call & improve interactions, all in a simplified, automated, compliant manner.

Overview

Evolve Recap is a voice recording, transcription and speech analytics platform with AI-driven natural language processing.

Evolve Recap helps businesses communicate better, and operate more securely, by enabling voice recording for every part of a business, not just contact centers. It provides business intelligence that analyzes call sentiment, produces interactive call transcriptions, and delivers automated notifications from keyword triggers via Microsoft Teams and email.

Why choose Evolve Recap?

With people working remote increasingly, most in-person interactions & meetings have moved to virtual calls. Whether you’re conducting interviews for recruiting purposes, coaching via distance learning, having M&A discussions or are a healthcare worker practicing telemedicine; having a voice-integrated speech analytics platform captures, highlights & stores key moments of your call, saves time spent in manual review or taking notes and is available at your finger-tips whenever you need.

Evolve Recap changes how businesses use call recording by extending its benefits beyond the contact center and into every part of an organization. Evolve Recap integrates with Evolve IP’s Unified Communications & Collaboration solution, including Teams & takes your conversations into business-ready data across the enterprise to optimize decision making & support remote working.

Key Features

Search and Discover

Search and discover using keywords across conversations

Interactive Transcript

Transcribe every word, click to playback, annotate, share and enhance the transcript

Natural Language Processing

a.k.a moments, identify key points during a call, such as identifying when a customer sounds frustrated

Actions

Trigger an email, Teams message, or other alerts using our AI-powered notification system

Benefits

  • Save time – spent on manual review and jump to specific sections of the recording that you need to focus on to drive process improvement
  • Gain Visibility – into customer tones, moods & personalities, drill down into problem areas & identify opportunities to improve customer experience
  • Empower Collaborative Coaching – Share calls with others to review, annotate & highlight key points to improve interactions & support training initiatives
  • Advanced analytics – Continue to learn & improvise based on advanced analytics
  • Maintain Compliance – and security by using Evolve IP’s One Cloud
  • Support Remote Working

Use Cases

  • Customer Experience –  Evolve Recap enables contact center and support leaders to quickly identify and respond to client issues, train new employees, and document customer calls
  • Sales Coaching – Sales leaders can use Evolve Recap to review client calls with personnel; improving sales effectiveness as well as identifying potential opportunities for further engagement
  • Human Resources- HR can now easily record and share interviews to speed hiring cycles as well as document on-boarding and termination conversations
  • Tele-medicine – Healthcare organizations that provide remote consultations can now document patient engagements as well as share calls and transcriptions securely
  • Compliance – for businesses that require encrypted call recording, Evolve Recap ensures that their PCI-DSS, HIPAA / HITRUST, and SOC2 compliance will be maintained
  • Mergers & Acquisitions – Partners can share notes, review recordings and search key moments immediately, thereby eliminating the need to take and search through notes, lose information or miss out on important updates